Marc C. Email & Phone Number

Amsterdam, North Holland, Netherlands

Learning Management System (LMS):• Administration of the LMS: import, setup and continued maintenance of courses and content and the visual and functional aspects of the LMS.• 1st line of support for customers or employees that have issues and queries relating to the LMS including triage, escalation and resolution.• Generating and scheduling required reporting and analytics for the various brands, markets, management, and executives in accordance with legal, compliance, and privacy requirements.• Develop and document standardized processes, policies and procedures as needed to establish consistent, efficient use and administration of the LMS.• Assist administratively in roll-out of the LMS to the various countries/markets.• Collaborate with and provide administrative support to the Global LMS Manager.• Populate the LMS with courses and content per brand, audience, and in multiple languages and formats.• Work directly with LMS vendor support to report, follow-up and resolve issues related to system functionality and performance.• Help in design, testing, and launch of configuration changes and new LMS functionality and features.• Quality assurance process to ensure accuracy and integrity of content and data in the LMS.• Support other members of the Global Education & Training team and other stakeholders as relates to training and education.• Coordinate with country local admins in scheduling release of new courses, content, and features and functionality.Content Management System (CMS):• Assist in testing and QA for new courses/content being developed.• Provide support in troubleshooting and resolving content-related issues.• Collaborate with and provide administrative support to the Global Instructional Design Manager.• Help with course maintenance-related items, updating course content and publishing to the LMS.• Support additional, logistical aspects and governance of the content development and delivery processes.

Amsterdam, North Holland, Netherlands

Safe & Sound provides services for international students. These services focus on arriving and settling in so students are prepared to start their studies.As we continue to live and study through COVID-19, it can often be confusing and challenging as a student. As a community, we have always supported one another in times of need. This includes looking after the health, safety and wellbeing of our international students.

Amsterdam Area, Netherlands

University of Liverpool Online - The Glion Institute of Higher Education - University of RoehamptonMy Core Responsibilities Included: Student Experience, Student Data Manager, Academic Operations Process Manager, Masters - Doctoral - Diploma - Certificate And Award Program Manager, Online Classroom Manager, Academic Calendar Manager, Process And Procedural Creation - Development - Mapping - Testing - Training And Deployment, Process Improvement, Change Management, Analytics And Data Aggregation, Q&A Audits, Report Generation Analysis And Action, Hiring And Training/Mentoring Of New Hires, Staffing Schedules, Subject Matter Expert, Project Stakeholder, Project Champion, Project Manager, Senior Representative

Amsterdam Area, Netherlands

University of Liverpool Online - The Glion Institute of Higher Education - University of RoehamptonMy Core Responsibilities Included: Student Experience, Student Data Manager, Masters - Doctoral - Diploma - Certificate And Award Program Manager, Online Classroom Manager, Academic Calendar Manager, Student Registration Manager, Academic Faculty Assignments, Process And Procedural Creation - Development - Mapping - Testing - Training And Deployment, Report Analysis And Action, Q&A Audits, Training/Mentoring Of New Hires, Project Champion.

Amsterdam Area, Netherlands

University of Liverpool OnlineMy Core Duties Included: Student Experience, Administration Of Student Data, Registration Of All Students And Academic Faculty, Administration Of Academic Process Data e.g Plagiarism - Collusion - Dissertation Assessments - Grading Matrix Creation And Administration, Creation And Administration Of The Academic Calendars, Creation And Administration Of The Online Classrooms.

Amsterdam Area, Netherlands

University of Liverpool OnlineMy Core Duties Included: Student Experience, Student Support, Forming And Leading A Team Of Student Advisors. The Teams Goal Was To Ensure Pre-Study Student Readiness By Providing Council, Guidance And Non Academic Support. The Team Was Successful In Achieving All Retention Goals, KPI's And Proactively Managing Potential Future Student Study Related Issues. I Transitioned Into Academic Operations And The Team Continued To Actively Engage In Hugely Successful Retention Activities.

Amsterdam Area, Netherlands

University of Liverpool OnlineMy Core Duties Included: Account Management And Consultative Sales. Customer Experience, Customer Support, Customer Service, Qualifying Prospects For Masters Degree Programmes And Guiding Them Through The Enrollment Process. Providing All Degree, Program And Funding Information And Aiding In Application Completion. Presenting The Student For Enrollment Approval And Ensuring Course Readiness. My Student Graduation Ratio Was In The Top Few Percent, When I Created And Transitioned Into The Student Advisor Team Leader Role, To Fulfill A Readiness Support Gap In The Student Life-Cycle.