Marc Cooper Email & Phone Number

CDO / CDIO | Private Equity Operating Partner | Consultant | Advisor My passion is to help every company I work with figure out how technology can unlock growth and create a better connection with their customers, consistent with their brand identity.I’m privileged to be 30 years into a highly successful and enriching career. In that journey, in which I have adapted to span multiple industry sectors, transformation has always been my purpose and a unifying thread:- Establishing the first McDonald’s UK&I digital function and first mobile ordering app- Promotion to the first McDonald’s UK&I CIO/CDIO and VP of Technology, across customer and restaurant systems- Leadership of an omnichannel Digital Transformation Programme, underpinning the transition of Orange UK / T-Mobile UK to EE as a new, digital-first (and now largest) UK mobile operator- Creation and launch of the first Pan-European ecommerce website for EpsonPart of my unique experience is that I have created new teams and functions many times. Yet with an average tenure of 6 years at each company, I have learned how to move with assurance from ‘crawl’ to ‘walk’ to ‘run’. Building the right team and evolving the operating model to correspond to your level of maturity is critical. My most recent leadership and consultancy engagements have reinforced key beliefs I hold about creating conditions for success:- Technology-enabled propositions have to be designed as part of an end-to-end customer experience- Great customer experience can’t be delivered without a great employee experience- The inseparability of customer-facing digital from a company’s wider tech ecosystem- For large enterprises, finding a way to prove value quickly, and then being able to scale great ideas equally quickly and economically is a game-changer- Seeking out detractors is always a good idea. Consensus is not always possible or desirable, but alignment following respectful debate is a powerful thingFinally, key to all the wins I’ve had to date has been professional relationships based on trust and investment in mutual success. I always try to show up demonstrating empathy, respect and integrity. It’s no coincidence that these things tie closely with what we want as customers and human beings – to be seen, understood, welcomed and valued.----------------------------------------------------------------------------------------------------------------------#Executive Leadership#Digital Transformation#Consultancy#Advisory#Private Equity#Team Building#Coaching & Mentoring#Technology Management

Listed skills include Customer Experience, Business Strategy, Digital Strategy, Project Portfolio Management, and 23 others.