Marc Clymer Email & Phone Number

Phoenix, AZ, US

Scottsdale, AZ

• As a Customer Success Manager, I ensure a smooth transition for clients into their Spear journey. This includes understanding their goals, educating the client and developing Member Success Plans. I drive a.
• Prepare for every interaction by reviewing the Customer Profile and visiting their website/social media to help you tailor the call to the practice.
• Review key areas of the platform that drive value for the customer.
• Educate the customer on the value of their platform and Spear products.
• Ensure customers are successfully using the platform as discussed and turning it into a habit through nurture outreach during their membership.
• Answer questions and help the customer become more comfortable using the Platform to reduce churn.

Coordinate and lead online undergraduate lesson plans/curriculum for MGT/105-Principles of Management and MGT/156-Systems Management courses. Provide course content, resources and weekly activities for students to support them in achieving course and overall academic goals.

• Established and maintained solid student relationships to support admission and enrollment goals. Held full accountability for coordinating and managing various outreach and student development programs that focused on.
• Managed a student caseload of 480 undergraduate and graduate students enrolled in nursing program; worked primarily with military students, leveraging knowledge of military requirements.
• Provided mentoring and training for new hires within the nursing department to support them in meeting and exceeding enrollment and retention goals.
• Selected to serve on Leaders Connect Committee as the representative for the Nursing Department. Met with senior leadership to discuss goals and facilitate strategic planning.
• Nominated and chosen to participate in the first year of the AMP (Aspiring Management Program).
• Recipient of the University of Phoenix President’s Award for top performance with the Lead Generation Initiative for the entire year; secured a high volume of leads/recommendations to support enrollment goals.

• Promoted from academic counselor to senior academic counselor and QC manager based on contributions. Coordinated and led a team of 7 QC representatives responsible for conducting final analysis of student applications.
• Provided mentoring and training for new academic counselors on critical thinking and QC standards.
• Managed a general student caseload of 500; coached and advised students throughout all stages of enrollment, including degree selection and completion. Provided ongoing support and assistance for students, serving as a.
• Recognized for achieving top retention/re-entry metrics for 2001, as well as top re-enrollment team in 2003.

Doctor Of Philosophy - Phd, Organizational Leadership

Master Of Business Administration - Mba, Global Management

Bachelor Of Arts - Ba, Communication And Media Studies