Marc Mandel, Ccxp Email & Phone Number

Chapel Hill, NC, US

Chapel Hill, NC, US

New York, NEW YORK, US

Special advisory services with startup building next generation CX optimized AI operating system for enterprises. Working with leadership team on new GTM strategy and execution.

Bend, Oregon, US

Special advisor working closely with founder team on new GTM strategy and execution.

Scottsdale, Arizona, US

Special advisory role assisting leadership team and clients with GTM planning and execution.

Madrid, Community Of Madrid, ES

Advisory and growth strategy role assisting best-in-class voice of the customer platform company with GTM planning and execution

San Francisco, CA, US

Advisory and strategy role assisting senior leadership team with GTM strategy, planning and execution at leading Customer Experience solution provider.

Empowering entrepreneurs, boards, and C-suite leaders to connect the dots in a rapidly evolving customer experience business landscape shaped by emerging technologies and AI. My expertise spans SaaS, Financial Services (Banking, Brokerage, Risk & Insurance), Healthcare, Retail, Hospitality & Wellness, Employee Benefits, and both B2B and DTC business.

Boston, Massachusetts, US

Retained in contract role by CEO and his leadership team to assist with strategy development and market execution of exciting AI customer experience platform. Will assist with ICP definition and strategy, GTM program design and execution as well as potential M&A activities.

I am launching a new series of live streams, podcasts, webinars, and blogs about the experience economy to ensure a practical and execution-ready look at what works. Committed to moving the conversation forward from the all-too-common "why?" to the elusive "how?". Will co-host with the industry's most prominent practitioners to cut through the nose.

Monetizing my beloved hobby of vintage baseball card collecting. Provide advice and acquisition services for collectors seeking the most amazing and elite cards in the world.

Boston, MA, US

NPSx sets a new standard in customer experience with world-class tools, technologies, and training to bring together the best of Bain's customer-first thinking, packaged in a simple and accessible way.

Austin, Texas, US

Promoted to full North American leadership role for CX-related services and platform business. Developed new market strategy, increased average selling price 300% while also increasing average initial contract length from 12 to 36 months. Direct and/or indirect leadership role over New business sales, account management, customer success and.

Austin, Texas, US

Sales and Account Management leadership role at the industry-leading Journey-Based VoC/CX solutions and services company, specializing in transforming customer experiences into actionable insights. Our data-driven journey-centric approach prioritizes customer acquisition, retention, and profitable growth, ensuring consistent business success and measurable.

Denver, North Carolina, US

Contracted by startup leadership team to provide special counsel leading to M&A sale of business to potential acquirers. Developed M&A strategy, identified prospective investor/acquirers, arranged pitch meetings and opened access to my personal network resulting in successful acquisition by QuestionPro and exit at the end of 2022.Successful exit with sale.

Palo Alto, California, US

The work I do is at the intersection of customer experience, engagement and AI, helping business and technology leaders leverage world class conversational intelligence approaches to truly connect with, understand and serve customers before, during, and after agent engagement in a modern customer journey. Improving the frontline service team's experience.

Newark, California, US

Servant leader on an elite team that services a who's who of Fortune 1000 corporate leaders to envision, design, implement, support, and grow in their customer centricity and customer experience excellence. My primary focus is transformational voice of the customer (VOC) consulting and advisory services. Coach clients from leadership to the frontlines.

Linköping, SE

Managed global team that sold, delivered, and supported sophisticated Voice of the Customer solutions to mid-size and larger companies seeking to make feedback truly experiential. Hands-on leadership role both with colleagues and clients to help drive successful CX transformation while at the same time holding ultimate responsibility for the end-to-end.

Newark, California, US

Leadership role in 700 person customer analytics, consulting and technology provider co-located within pioneering contact center solution leaderRole was a combination customer experience and VoC subject matter expert, new business developer and client manager leading some of the company's most rewarding engagements in healthcare, high technology, retail.

Lehi, UT, US

Promoted to lead the customer experience effort as part of the operations leadership team inside the leading customer experience company upon the merger of Allegiance and Maritz forming the new business, MaritzCX. Reported to global COO.

Lehi, UT, US

Promoted to leadership role. Developed GTM strategy and developed sales in US Healthcare space targeting health insurance carriers and providers

Lehi, UT, US

Hired as part of the sales and sales leadership team at the legacy Allegiance corporation to sell enterprise Voice of the Customer platform solutions to the Global 1000. Consistent top performer in sales attainment and profitability.

Hackensack, NJ, US

Role was a balance between new business sales and project delivery (hunt it, close it, deliver it) for a cross-industry set of clients and prospects on a global basis. Operational focus and subject matter expertise in Financial Services, Retail Operations, Consumer Packaged Goods, Pharma, High Technology and Travel and Hospitality industries.Strativity.

Early entrant role focused strategic new business generation and account retention for leading enterprise text analytics Customer Experience Management solution provider focusing on Fortune 200 companies spanning key verticals and markets across the globe. Served as trusted client advisor on matters dealing with customer experience, VoC, and organizational.

Responsible for national account management and new account win generation within North American strategic account base for leading text analytics platform company with a unique focus on the publishing and content markets. Engaged C-level decision makers in Fortune 1000 companies such as Thomson, Bloomberg, Dow Jones, McGraw-Hill, Reed Elsevier, Reuters.

Bachelor Of Science (B.S.), Business Administration And Management, General

Entrepreneurship/Entrepreneurial Studies

Certificate Of Completion, Business Analytics Fundamentals For Leaders