Marc Cugnet Email & Phone Number

Remote

Toronto, Ontario, Canada

- Present clients with their results and ROI through data and analytics (clicks, impressions, click-through rates)- Foster and grow relationships with our Enterprise clients, offering personalized service to support them in exceeding their hiring goals by leveraging Indeed's suite of products- Elevated my book of business’s tracking & mobile numbers to Indeeds National KPI standards by educating clients on the benefits of each, which has attributed to campaign success and reduced churn (95% retention)- Act as a liaison between our clients and our Product teams bringing questions, recommendations & technical errors to resolve and improve Indeed’s platform & products- Contribute to the overall National revenue growth by optimizing pay-per-click (PPC) campaigns, product recommendations and delivering performance reviews- Provide internal Sales team with technical and product support- Diagnose and solve technical problems by using investigative skills and collaborating with our technical teams

In this role, I help to oversee a team of dedicated Technical Consultants, where I act as a support for team members through coaching, mentoring, and performing quality evaluations. -Assist in the onboarding process for new team members by providing training and best practices-Utilize my knowledge as an Indeed product expert to best optimize clients’ accounts and set them up for success by diagnosing and solving technical problems, working through new and existing integration setups, and working heavily with our job aggregation system-Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions-Conduct online and in-person presentations on product and campaign performance to clients -Provide coverage in the absence of a Manager -Act as a point of escalation for clients and Sales -Conduct alternating team 1:1s with Manager -Participate in interviews for new team members

Toronto, Canada Area

- Optimize Pay Per Click campaigns to deliver quality results and the best ROI for clients.- Help clients measure their ROI through data and analytics (clicks, impressions, click-through rates).- Diagnose and solve technical problems by using investigative skills and collaborating with technical teams.- Discussing keywords optimization (SEO) within job descriptions and reviewing job titles by assessing trend reports.- Responsible for account management within a designated book of assigned accounts.

Toronto, Canada Area

Responsible for providing support to CIBC’s Small Business Banking clients via Telephone by completing and processing transactions, providing up-to-date and knowledgeable information while offering products and services to meet clients’ needs. Meeting the demand for convenient access to transactions, information, and sales and service.Analyzing and interpreting small business customer inquiries to identify customer needs.Identifying and resolving complaints, using sound judgment and flexibility when recommending appropriate options and solutions.Achieving service goals by accurately assessing and responding to customer needsProviding clients with first level technical support for on-line banking services.

Cork

Reducing and creating a more efficient approach to the verification process of seller accounts, guiding and troubleshooting sellers issues with regards to the verification, creating a trusted relationship and bound be-tween sellers and myself, decreasing the overall backlog caused by the process, understanding the legal side of a variety of business types and forms within the UK and France, observing and monitoring accounts and if necessary follow-up tasks for the completion, communicate sufficiently with other departments such as the performance and the verification team, translating scripts from English to French, understanding the webinar to support sellers. It was important that on a daily basis I provided improvements, and contributed to a team environment.

County Cork, Ireland

- Community manager Seller Support Forum;- Identification and escalation of business critical issues to Senior management;- Help desk for incoming tickets from Seller Support associates;- Seller Support for Advertising on Amazon.

Cork

-Amazon Seller Support FR/UK - Dealt with troubleshooting website issues- Ungated applications for restricted categories - Completed manual Vat Refunds - Acted as a point of contact/shadowed new employees - Feedback removal escalations

Douglas-Cork, Ireland

Relationships with customers and suppliers (phone and some meetings), preparing, inputting and reconciliation of customer and supplier and bank accounts, preparing VAT Returns, and weekly/monthly payroll for clients, attending networking and marketing events, office administrative duties including filing, organization, emailing and post.

Saint-Nazaire, France

Attended 2-year apprenticeship in company management as an administrative management assistant apprentice. Responsible for general accounts tracking (invoices…). Relationships with customers or suppliers, (phone reception and front office). Organizing meetings, taking notes, sending messages and sorting mail and emails. Recording exchange rates, handling reconciliation statements, expense claims and invoices made out in dollars.