Marc Diesso, Mba Email & Phone Number

Charleston, South Carolina, United States

• Produce and analyze reports on billing and collections totaling over $850M for 30k clients, then deliver presentations to both finance management and the collections team.
• Create annual budget for cash collections using forecasted billings and revise quarterly to reflect updates.
• Generate monthly billing reports to evaluate forecasts, encompassing new bookings, renewals, usage, and services.
• Monitor key performance indicators for collections team to detect trends, assess performance, establish objectives, and enhance operating efficiency.
• Strengthen the collections process by transitioning to a new system, empowering finance representatives to effectively carry out their daily tasks.
• Collaborate with systems analysts to optimize Workday reporting for increased accuracy and productivity.

Charleston, South Carolina, United States

• Led a team of representatives responsible for collecting cash and reducing receivables while providing excellent service to internal and external customers.
• Trained, coached, and managed a team of 5 Customer Finance Representatives.
• Monitored and evaluated performance metrics, including collection rates, delinquency rates, payment posting, and service level rates, to drive continuous improvement.
• Annual results included 52% improvement of 60+ receivables, 68% increase in customer promises, exceeding 2-day SLA on internal requests, and increased customer contacts by 8%.
• Created reporting related to receivables, customer contacts, account assignments, operations requests, payment application, and support holds.
• Analyzed delinquency trends, identify root causes, and recommend proactive solutions to mitigate risks and enhance recovery rates.

Charleston, South Carolina, United States

• Manage the contract renewal process for SaaS subscriptions, services, and maintenance plans for nonprofit organizations. Focus on improving renewal rates and increasing annual recurring revenue while delighting.
• Managed 1,000+ customers with $17M annual revenue to achieve the highest renewal rates possible.
• Proactively contacted customer decision makers to ensure a seamless renewal process and apply the appropriate increase in fees and usage upgrades.
• Negotiated with customers while paying close attention to renewals at risk, citing terms and conditions of the Blackbaud Solutions Agreement as needed.
• Collaborated with Sales and Customer Success teams on strategic renewals and up-sells.
• Partnered with Finance team to resolve invoice inquiries and disputes in a timely manner.

North Charleston, SC

• Led a staff of 12 in the rehabilitation of delinquent Government and Enterprise wireless and wireline accounts within the Financial Services organization. Produced reports, forecasted aging, and analyzed financial data.
• Maintained account portfolio with $80M in receivables focusing on $25M 60+ days past due.
• Created team to specialize in Federal DoD customers and reduced 90+ AR by 60%.
• Participated in Lean Six Sigma project geared toward improving Government account implementations, invoicing, and receivables resulting in 20-30% annual AR reduction.
• Assisted Government billing team by submitting aged invoices totaling $7M+ yearly.
• Reviewed Federal contracts to ensure billing compliance and determine the need for modifications and renewals to minimize churn and reduce yearly write-offs by 10%.

Morristown, NJ

• Supervised a team of 15 employees responsible for sustaining marquee customer relationships within the Customer Service organization. Utilized six-sigma quality assurance standards to ensure accurate billing and order.
• Handled billing, reporting, ordering, and escalated issues to the satisfaction of all customers.
• Supported employee development by conducting performance appraisals and providing coaching.
• Tracked daily productivity to meet and exceed objectives while maintaining 100% service levels.
• Kept actions and issues logs for reporting to customers and all levels of management to track progress and accomplishments to reach common goals.
• Coordinated projects and monitored orders to meet or exceed all metrics.

Morristown, NJ

• Oversaw and maintained a portfolio of National Accounts while sustaining an excellent rapport with the Telecommunications Managers of each corporation.
• Handled all billing issues, managed reporting and invoicing, processed orders, and reconciled receivables.
• Coordinated projects and monitored orders to meet or exceed all metrics.
• Assisted supervisor with training, escalations, scheduling, and updating the team on procedures.

Morristown, NJ

• Collected on delinquent accounts and resolved billing disputes while maintaining excellent customer relations. Performed price plan analyses, payment applications, and provided one call resolution.
• Served as a member of project team focusing on collections of past due government and corporate accounts.
• Acted as point of contact for systems issues, treasury requests, and credit inquiries.

Master Of Business Administration (Mba), Finance, General, 4.0

Bachelor Of Science (Bs), Business Administration And Management, General

Associate Of Science (A.S.), Business Administration And Management, General