Marc Stevens Email & Phone Number

Wickford, Gb

Greater London, England, United Kingdom

• Ensured the stable running of the Argos Fast Track Delivery network including inter-store hub-to-spokeorder movements.• Worked cross-functionally with Strategy, Proposition, and Tech teams, and stakeholders to improve the final-mile customer journey, delivering results in a collaborative manner.• Responsible for the planning, communication, and coordination of changes to the Fast Track Delivery network including supporting the transition of operations from Retail to Logistics function.• Created and maintained a forecasting model to forecast driver shifts to identify opportunities to reduce labour and optimise fleet costs, reducing un-required shifts by 3% whilst still maintaining delivery availability.• Provide insight to the business using Excel, Power BI, and SQL to monitor and report KPIs through the use of ad-hoc reports and Power BI dashboards.• Updated and created new procedures and documentation for operational changes.• Provide support to sites and stakeholders, supporting projects and key events, ensuring continued excellence to improve the customer experience.

Greater London, England, United Kingdom

• Created and maintained driver labour plans for store operations in the North of England, Scotland and Northern Ireland. Acting as a subject matter expert for driver shift planning creating achievable store plans.• Ensuring planned delivery labour matches customer demand, ensuring labour plans are within the driver labour budget.• Responsible for planning and maintaining the click and collect planning model, working with teams to implement proposition changes and implementing trials across different collection propositions.• Maintained relevant systems to ensure continuous customer service and stable store operations using Excel and R.• Analyse trends in customer demand or planning data for any sales opportunities or cost efficiencies and take action to incorporate these in future plans. Provide data and analytical insight for stakeholders to lead data driven decisions.• Working at pace with store colleagues to understand any issues or problems and where needed, provide insight and recommended solutions.• Planned local and key events to minimise customer disruption and working with field-based colleagues to support impacted stores.

Greater London, England, United Kingdom

• Monitored the order routing system by completing daily checks to ensure optimal operation, and resolving or escalating issues for resolution to ensure no impact to customer orders.• Responsible for completing short term tactical planning to ensure service to customers was maintained. • Investigated and updated routing maps, ensuring the required amendments were made correctly and tested to ensure no adverse effects to routing.• Answered any operational queries through email and phone calls, providing additional assistance where necessary and answering queries in a timely manner or escalating to other teams.