Marc Stevens Email & Phone Number

London, Gb

London And The Southeast

In the many years I have either been providing services myself, or leading professional services operations, I have found companies, no matter what their size or which sector they operate in, face remarkably similar challenges both strategically and day to day.I excel at getting to be bottom of such issues by working with people of all professional backgrounds and at all levels, not only quickly to build and then to deliver practical business and project plans, but then also to ensure they continue provide their intended outcomes, and to accrue benefits in the medium to long term.

Data and Information Services ConsultancyOperations lead of this data and information consultancy accountable for:• Delivery of operating plan, development and control of metrics/KPIs and systems and processes to measure and control them.• Responsibility for recruitment, development and leadership of all customer facing staff.• Retention of clients and growth of accounts through increased customer satisfaction.

Egham

Professional Services ReorganisationI was brought in by this long-established Data and Information Management consultancy to:• Conceive of and implement the restructure of their Professional Services organisation. The team was dispersed across a number of geographic silos and required bringing together with a common client account structure and solution-led ethos.• Review and in some cases re-negotiate a large number of supplier and client frameworks and subordinate contracts.• Oversee the introduction of ISO 9001, the design of supporting business processes and documentation, and their promulgation across the organisation.• Direct the firm’s first in-house software development project for one of its major clients.

London, United Kingdom

Business Operations ImprovementsStreamlined the operational aspects of this Public Sector lean consultancy including:• Overhauling the company’s project and management accounting/reporting regime.• Performing a company acquisition to neutralise a potential competitor and bring its resources and IP into the company’s control.• Successfully bringing suit to recover assets fraudulently acquired by a former employee.• Streamlining the company’s search and subcontracting function to more easily resource client engagements.• Recovering significant debts from a number of government departments and local authorities.

London

Operations Review and ReorganisationModernized the organisation and management practices of a traditional architectural partnership by:• Conducting a root and branch review of the company culminating in my proposal to the board of a significant reorganisation of the firm and a fundamental shift in its attitude toward staff.• Instilling a customer centric and quality delivery ethos across the whole firm and improving staff morale.• Procuring and launching the implementation project of a customer service and support software solution to provide all levels of staff with accurate project management records, financial metrics, scorecards, and CRM intelligence.

London, United Kingdom

Responsible for the successful operation of a business practice comprising several hundred engineers and technicians. Areas of interest included finance, commercial matters, administration, HR, infrastructure, quality and space.

Reporting directly to the Board, provided career and operational leadership to the client-facing organisation of approximately 50 Professional Services Consultants and Project Managers. Developed HR and MIS solutions to support this Business Intelligence / Information Management business.

Undertook a number of corporate Programme Management roles including:· Large SO Contract Proposal Quality Improvement· Integration of ex-Price Waterhouse Consulting workforce into IBM· Rationalisation of regional Business Operations division

· Ran the Operation of a 750 person professional resources business· Developed and controlled multi-million pound budget· Devised new business processes and supporting IT systems· Lead counterpart operations in sister countries

· Managed the careers, development and utilization of up to 70 professionals at a time.· Interviewed, hired, trained, coached, deployed and promoted employees· Led a team of management colleagues

Undertook a number of Project Management roles:· Civil Aviation - Sub Contractor Programme Manager responsible for the delivery of two major systems at the new Air Traffic Control Centre at Swanwick · High Street Bank - Project Office Manager on a major redevelopment and roll out of a front office teller system· High Street Retailer - Project Office Manager on a major upgrade of mainframe based corporate back office system

· Sales of AS/400, RS/6000 (midrange systems) to medium sized clients in the South East· Ownership of the relationship between IBM and its various Agents and Resellers in the territory

Bsc

Education record