o Ensure that the equipment, the systems, and the logistics are structured properly.o Assured quality service for upwards of 20 customers monthly, for an exceptional customer satisfaction rate of 98%.o Grew customer sales annually by 30K o Led a marketing campaign which resulted in a 15% increase in business.

• Resolved complex medical claims issue such as claims not paying correctly, claims sent to wrong insurance, and a multitude of other claims processing problems.• Lead my department for three months in a row with the most customer surveys • Helped members understand benefits about their medical, dental, vison policies • Resolved billing issue and took payments with Fiserv for members • Coordinated with different departments to resolve prior authorizations and medication issues• Worked with multiple systems daily such in order to resolve members concerns about their plan

• Maintained the day-to-day operations of the 4th largest Best Buy in America • Improved credit card enrollment by 4%• Supervised up to 85 employees in four different departments with tools such as Power BI • Mentored and coached more then 30 employees to met daily goals of credit card enrollments and service warranties• Created improvement plans for underperforming employees who were not meeting sales goals• Implemented a rewards program for team members which drove employee satisfaction • Reached yearly sales goal of over $30 million for 2022• Coordinated with outside vendors to ensure that customers deliveries were sent on time • Coached employees on new tech and how to use that knowledge to enrich customers lives through the use of technology.

o Managed the day-to-day operations of more than 30 front store employees. o Consistently ensured payroll expectations were compliant and deadlines were met which led to a decrease in excess payroll by $4000.o Fixed a recurring problem with in-store availability, reducing out of stocks by 25%, which led to an increase in sales by 3%o Managed a team to reduce turnover rate in the district, which led to a 12% decrease in turnover and more than 100 new employees hired.o Supervise the overall day to day, performance, co-ordination, management and maintenance of the Rite Aid transformation of more the 22 Rite aid stores across the country.

o Re-Evaluated to Company OSA process to improve store outs scanning rate from 65% to 85% leading to a increase in customer count on average of 2 people a hour. o Worked with the district manager and a team of store managers on a store recovery program where we went to 5 different stores reducing excess inventory by 10k.o Received Customer service employee of the month three months running for most customer surveys.