Marcel Harris Email & Phone Number

MARCEL HARRIS1919 Main Street, Melrose Park, IL 60160 708.227.1859 mlharri2301651@gmail.comSUMMARYSeasoned sales professional with the proven ability to be a self-starter in order to meet and exceed monthly and quarterly sales quotas. Experienced user of software such as: Salesforce, Customer Relations Management, QuickBooks, Google Suites, Microsoft Office Suites, SPSS, Tableau, and VistaSKILLS• Sales Strategies• Communication Skills• Leadership Skills• Technological Skills• Pipeline Development• Market Trend Analysis • Consultative Selling• Persuasive Selling• Negotiations Skills• Social media Skills• Time Management • Closing SkillsEXPERIENCEYelp.com, Chicago, IL(Remote)Senior Account Executive, March/2021-Current• Reach out to measure customers satisfaction and increase revenue• Generate new accounts by implementing effective networking and content marketing strategies• Develop strong and long-term client relationships by attentive relationship cultivation• Sought out key decision-makers and tailor solutions to address business challenges• Exceed sales goals by 150% quarterlyNew York City Transit, NY, NY Senior Customer Service Representative,July/2016-October/2018• Provided agent-assisted telephone information for travel, Metro Card and general customer service inquiries• Responded to questions, concerns, and emergencies calls via Help Point Communication System• Inputted requests, suggestions, commendations, and complaints in the CRM Oracle SystemAT&T, St. Louis, MOAccount Executive, March/2007-August/2008 • Initiated telephone calls for the purpose of selling advertisement for YP.com• Developed and managed sale pipeline• Handled detail paperwork and executed contracts for billing• Utilized a consultative sales techniqueEDUCATIONDeVry’s Keller School of Management, NY,NY, MBA, Completed 30 of the 60 credits needed for completion, Expected graduation June 2024University of Illinois at Urbana-Champaign August/2001-May/2005Bachelor of Science Community HealthAWARDS AND ACKNOWLEDGEMENTS• Veteran of the USA Army Illinois National Guard• Received Iron Eagle Award from the USA Army• Received awards for exceeding sales quotas• Recognized for being a community leader