I am currently serving as a DevOps Engineer at Randstad, entrusted with supporting the BMW Automotive client. Working closely with cross-functional teams to design, implement, and maintain DevOps practices that enhance efficiency, reliability, and security throughout the software development lifecycle. My key responsibilities are: Collaborating with development and operations teams to integrate best practices into the CI/CD pipeline, ensuring seamless deployment of applications.Implementing infrastructure as code (IaC) principles using tools like Terraform and Ansible to automate provisioning and configuration management.Monitoring and optimizing cloud-based environments on platforms such as AWS or Azure to ensure high availability and performance.Identifying opportunities for process improvements and implementing solutions to enhance overall efficiency and productivity.Providing technical guidance and support to teams, fostering a culture of continuous improvement and innovation.

I am dedicated in supporting Siemens Energy colleagues by providing expert assistance with their IT inquiries and requests. With a strong foundation in ITIL v4, I am equipped to create and deliver engaging masterclasses in the German language. Additionally, I specialize in translating and updating documentation from German to English for improved accessibility.My commitment to knowledge sharing extends to creating bespoke training modules and assessments from the ground up. I have also delved into understanding the onboarding process from the IT perspective, enabling me to remotely assist in setting up new hires' accounts seamlessly.I actively contributed to the successful DWP 2.0 migration by guiding users through the migration process and serving as a presenter for Migration Training in German. I actively participate in Skill-up Academy meetings, where I aid in translating and developing technical materials for a range of topics, including Whiteboard, Onedrive, Sharepoint, and Teams.Helping my colleagues in times of need is a core part of my ethos, and I'm dedicated to ensuring that they have the support and resources they require to thrive in their roles.

As an Automation Anywhere Software Service Desk Agent, my role is crucial in ensuring the smooth operation and efficiency of automation processes for our clients. I am the first point of contact for clients who encounter issues or require assistance with Automation Anywhere software.My responsibilities include providing technical support and troubleshooting to resolve any software-related issues promptly. I work closely with end-users to understand their specific concerns and deliver effective solutions that minimize downtime and maximize productivity.Additionally, I play a pivotal role in identifying opportunities for automation enhancements, streamlining existing processes, and offering recommendations to improve the overall performance of Automation Anywhere software. I collaborate with our automation development team to ensure that our robotic processes are operating optimally.Documentation and knowledge sharing are also essential aspects of my role. I create and maintain resources, manuals, and guides to help users better understand and utilize the software effectively. This not only empowers our team but also facilitates a culture of continuous learning and improvement.In this dynamic role, I am the bridge between our clients and the technology that drives our automation efforts. I take pride in providing exceptional service, ensuring that our organization leverages Automation Anywhere to its fullest potential.

In my capacity as a seasoned Senior Consultant with a specialized focus on request management topics, I've been dedicated to addressing critical aspects related to automated ticket processing. My expertise revolves around the intricate dynamics of request management, particularly in the context of the ServiceNow ticketing platform.I have demonstrated a deep understanding of request management, ensuring that requests are efficiently processed and managed to meet our clients' specific needs. My role involves meticulously orchestrating the automation of ticket processing on the ServiceNow platform, which has a direct and positive impact on the overall efficiency of request handling.With a keen eye for detail and a commitment to excellence, I work diligently to optimize request management processes, enhance productivity, and streamline operations. My efforts in this domain contribute to an improved client experience and the seamless flow of requests, ultimately aligning with our mission to deliver exceptional service.

In my role at Infosys, I proudly serve as a Level 2 Senior Consultant, entrusted with the critical responsibility of resolving a wide spectrum of IT-related situations for our esteemed clients. Drawing upon my extensive expertise, I offer comprehensive support and solutions across various domains, including SAP, Outlook and Exchange, mobile device management, AD security policies, printer management, SMIME certificates, Cisco VPN, Citrix VDI, and numerous other IT-related areas.My commitment to providing outstanding service is exemplified through my daily interactions with our clients. I leverage my proficiency in these diverse IT fields to swiftly and effectively address their concerns, ensuring seamless IT operations. These interactions are meticulously managed through our ticketing system, ServiceNow, to streamline and monitor the resolution process.My role as a Level 2 Senior Consultant at Infosys is defined by a dedication to delivering top-tier IT solutions and support, thereby enhancing our clients' IT experiences and enabling them to focus on their core business objectives.

In my role at WEBfactory GmbH, I serve as a dedicated Support Engineer, specializing in technical situations concerning SCADA and industrial automation systems. I play a pivotal role as a liaison between our valued customers and our team of skilled developers and testers.My daily responsibilities include efficiently managing the ticketing process, which is executed through the Jira platform. I am committed to addressing our customers' needs promptly and professionally. This involves tackling a range of challenges, such as troubleshooting and resolving issues related to the Browser HTML5 dashboard interface. I also take pride in customizing solutions to align with our clients' unique requirements.Another significant aspect of my role is sensor debugging, where I apply my technical expertise to diagnose and rectify issues related to sensors and data acquisition, ensuring our systems operate flawlessly.My role at WEBfactory GmbH is driven by a commitment to delivering top-notch support and technical solutions to our customers, ensuring the seamless operation of SCADA and industrial automation systems while fostering strong relationships with our valued clients.

Within my role at ProSol Eng, I undertake a range of pivotal responsibilities that contribute to the seamless operation of our supply chain and logistics processes. These core duties encompass the following key areas:Strategic Planning: I play a central role in planning client orders, coordinating with suppliers and vendors, and closely monitoring delivery schedules to ensure that orders are fulfilled in a timely manner.Negotiation Expertise: I excel in negotiating bulk orders, demonstrating my proficiency in securing advantageous price discounts, negotiating delivery timelines, and optimizing payment terms to enhance cost-effectiveness.Optimized Order Management: I am responsible for planning orders destined for our clients, paying careful attention to factors such as delivery cost quotations, Incoterms, customs valuation, HS/ZTN customs codes, and country of origin considerations.Compliance and Documentation: I meticulously verify dual-use and national approval customs codes by utilizing the German Customs Atlas Application, facilitating the export of goods to key markets like Argentina, Brazil, Mexico, and the USA.Logistics Integration: I have played an instrumental role in the development of a robust logistics infrastructure for ProSol Romania, fostering seamless integration within the broader EMEA M&R Europa GmbH supply chain.ERP Enhancement: Additionally, I have actively contributed to the optimization of our ERP system, Odoo, by automating essential processes such as sales orders, purchase orders, invoice generation, and packing list creation. This has streamlined our operations and enhanced efficiency across the organization.In my multifaceted role, I am dedicated to driving operational excellence and efficiency, ensuring that ProSol Eng maintains a strong position in the industry and continues to provide outstanding service to our valued clients.

As a Technical support specialist, for NVIDIA graphics cards, in Conectys, the main objectives were to meet quality standards and productivity standards imposed by project SLAs and keep track of KPIs in order to fulfill the engagement promise towards customers, end users and business clients, in need. I offered support in promotional bundle key redeem issues, centralized and escalated reoccurring driver issues and provided troubleshooting support for GTX and Quadro graphics cards via chat and on phone.

At Bearing Point, SAP MM Analysts have a role in aiding and helping outsourced clients in specific areas of an ongoing project. Projects that I was involved in are: Concur travel claim team in Frankfurt, with the main role of reducing the travel claim backlog, analyzing and improving this process flow. I also traveled to Switzerland for 3 weeks, at Emmi AG and helped in the roll-out of a new purchasing tool implemented via SAP and then, continued monitoring the interface for one month.

I was helping BCG consultants with IT inquiries. The main tasks were assigning and solving tickets in time by following and applying the knowledge base articles. I helped improve team quality by being knowledgeable, friendly and focused. Situations I handled daily were related to AD security group administration, creation/termination of users and configuration of e-mail profiles. I also helped with network connectivity issues regarding Cisco VPN and security token keys and editing phone extensions, I also offered help with general software troubleshooting and hardware troubleshooting.

I was responsible for managing, leading and enhancing the performance of 15 customer service representatives, in average, teaching them how to reach or exceed operational SLAs by providing weekly and monthly feedback sessions to CSRs to improve performances, to inform them about procedures and to keep transparency on the project. I also had operational responsibilities, managing phone, chat and e-mail queues. adjusting shift plans to volumes based on forecast, providing bonus calculation and timekeeping for my team at the end of every month. I handled Tier 1 and Tier 2 calls, mails and chat in urgent situations. After 18 months as a junior team manager I was promoted to senior team manager, this role is awarded for great team performances and commitment in Arvato, also a test to evaluate knowledge and competencies is given before receiving a senior team manager contract.

I worked in SAP with different transactions (mainly for POs and RFQs) aiming to acquire and evaluate different manufactured parts for workbenches. I inserted tool parts demands for new or ongoing projects with the help of a software named PILUM (Projects that I have taken care of: Wiper arm assembly named Wet arm, similar to Aqua blade from Valeo, new BMW series Wiper arm systems for F30 - 3 Series, F11 - 5 Series, F12 - 6 Series) and calculated Project phase duration, from 0 series until end of production with help of Office Project and Excel.

I was working in SAP with inventories and production planning for material components. I was planning material demands of components for Compa to be delivered to Tienen in Belgium. I worked with Pagos software To label different products and was editing daily, weekly and monthly statistics about production information with the Help of Microsoft Office Excel in order to interpret information from Workbenches.

I worked with a software for Hotel management, Fidelio for processing of Invoices, Credit cards, room vacancy manager and I was taking care of guests.