Matched quality Carriers to customers’ available freight at competitive pricing using internal and external market dataConverted emerging relationships into repeat business as well as developed carrier relationships and contacts at multiplelevelsActively prospected and recruited new Carriers and provided extensive training of our company policies, processes, anddatabases to new and existing employees as well as new and existing carriers on our platformProvided direct technical support to carriers for company proprietary software and mobile applicationsCreated, managed, and kept track of performance metrics such as recruitment and retention, loads booked, net revenueproduced, and client information through the use of Google Suites and Microsoft OfficeTracked and traced Carriers hauling Customers’ freight to ensure on-time performance using company proprietarysoftware and databasesDirectly responsible for all conflict resolution before, during, and after the job (breakdowns, load changes/issues, paydisputes, late arrivals/canceled/ missed appointments, etc)Negotiated spot market commitments with carriers, including prospecting and cold callingDeveloped playbooks, SOPs, and service standards for our carriers and Dispatch (Operations) teamPerformed administrative duties as assigned such as filing/organizing company documents, updated databases toaccurately represent all trucks and carriers in our fleet, and ensured all fees and legal documents were filed and submitted

At Best Buy, my duties include but are not limited to: Overseeing and managing all operations and safety of the store, providing excellent and world class customer service, reducing and preventing shrink by inspiring shrink culture in the store, and keeping all of Best Buy assets, employees, and customers safe by viewing and monitoring CCTV footage. I also am responsible for updating and fill out safety documents that pertain to the machinery and tools used on premises.

Provided Customers with world class serviceProcessed transactions and purchases professionally Managed and oversaw order pickup and guest servicesAssisted customers with purchases and educating them on all their technological needs

Provided guests with the best customer service Cleaned and maintained a beautiful work environment Opened and closed the store with other associates Accurately took orders and properly performed transactions while keeping an accurate count of money and change Cooked and prepared burgers and fries that met In-N-Out Burger's high quality standard

Provided guests with great customer service and a comfortable and clean dining experience Took accurate orders while keeping a proper count of money and change Closed the store with other crew members Cooked, prepared, and served delicious burgers and fries