Marcel Watson Email & Phone Number

Greater St. Louis

Plans, organizes, facilitates, and communicates activities to promote software releases between test environments and into the production environment. Provides coordination between the application and test teams and ensures that a structured approach to risk assessment and business impact is employed. Practices adherence to the Release Management (RM).

St Louis, Missouri, United States

 Managed and developed a team within the Rental Clients Department at Enterprise Holdings.  Responsible for managing, communicating job expectations, coaching, promoting, and appraising performance of IT employees.  Managed vendor contracts such as Cognizant, TDK Technologies, World Wide Technology (WWT), and Rural Sourcing (RSI).  Handled monthly cost.

 Managed within the Reservations and VIP Travel Departments. Responsible for the growth and development of employees. Monitored and evaluated my team’s call activities using programs like Verint. Provided feedback and coaching during 1:1 and team meetings. Held myself and my team accountable for scheduling and call center metrics. Communicated.

Maplewood, Missouri, United States

 Manager of an Enterprise rental branch with over 150 vehicles and 5 employees. Responsible for creating detailed plans to lower cost and increase profits by risk mitigation, managing accounts receivables, and increasing market share. Maintained relationships with body shop managers, dealership general managers, and corporate account executives..

Greater St. Louis

 Responsible for increasing profits by developing my Salesforce and efficient asset management. Maintained relationships with several vital corporate accounts.  Improved customer satisfaction by increasing customer engagement and conflict resolution.

Greater St. Louis

 Fostered relationships with body shop managers and dealership employees.  Attended top sales award dinner numerous times.  Leader in sales for the St. Louis area 2 months in a row.

B.S. Human Environmental Sciences, Textile And Apparel Management

Education record

Activities and Societies: Football and The Big Brother program