Marcel Watson Email & Phone Number

Greater St. Louis

Plans, organizes, facilitates, and communicates activities to promote software releases between test environments and into the production environment. Provides coordination between the application and test teams and ensures that a structured approach to risk assessment and business impact is employed. Practices adherence to the Release Management (RM) processes, policies, and procedures and makes recommendations for updates to the Release Management documentation… Show more Plans, organizes, facilitates, and communicates activities to promote software releases between test environments and into the production environment. Provides coordination between the application and test teams and ensures that a structured approach to risk assessment and business impact is employed. Practices adherence to the Release Management (RM) processes, policies, and procedures and makes recommendations for updates to the Release Management documentation Provides operational level oversight and control through the use of Release and Communications Plans, System Organization and Dependency Charts established for each Program/Application Stack Ensures the appropriate amount of Planning is conducted based on method and complexity of the release in order to minimize risks Maintains highly accurate tracking of code releases and system maintenance for all environments, as applicable to each Program/Application Stack, to ensure environments are kept in alignment and to provide accurate Release Management (RM) metricsEnsures that functional testing was passed in a lower environment prior to release into an RM managed environment, and that the Production deployment procedures are practiced in a similar, lower environmentReviews required artifacts for accuracy and completeness as applicable to each environmentProvides communications necessary for successful deployments and communicates release results when outcome deviates from the planCoordinates Releases with the Support Center, Change and Configuration Management, Data Center Teams, Test Teams and other external groups where applicable and according to external team processes Show less

St Louis, Missouri, United States

 Managed and developed a team within the Rental Clients Department at Enterprise Holdings.  Responsible for managing, communicating job expectations, coaching, promoting, and appraising performance of IT employees.  Managed vendor contracts such as Cognizant, TDK Technologies, World Wide Technology (WWT), and Rural Sourcing (RSI).  Handled monthly cost allocations for vendor contracts. Responsible for strategic team placement of contractors. Helped supervised the… Show more  Managed and developed a team within the Rental Clients Department at Enterprise Holdings.  Responsible for managing, communicating job expectations, coaching, promoting, and appraising performance of IT employees.  Managed vendor contracts such as Cognizant, TDK Technologies, World Wide Technology (WWT), and Rural Sourcing (RSI).  Handled monthly cost allocations for vendor contracts. Responsible for strategic team placement of contractors. Helped supervised the team that was tasked with determining root-cause of production issues in key Android applications such as Open Ticket, Close Ticket, Payment, and Vehicle Condition. Provided input on employee movement and placement within the department. On-boarded new staff (full-time and contract employees). Designed the employee development plan template that was used by the entire department.  Designed a rewards and recognition program which was used to help achieve the department’s vison of high performing and highly motivated culture. Show less

 Managed within the Reservations and VIP Travel Departments. Responsible for the growth and development of employees. Monitored and evaluated my team’s call activities using programs like Verint. Provided feedback and coaching during 1:1 and team meetings. Held myself and my team accountable for scheduling and call center metrics. Communicated frequently with VIP clients, account managers, and executives.  Completed projects to improve the department’s daily… Show more  Managed within the Reservations and VIP Travel Departments. Responsible for the growth and development of employees. Monitored and evaluated my team’s call activities using programs like Verint. Provided feedback and coaching during 1:1 and team meetings. Held myself and my team accountable for scheduling and call center metrics. Communicated frequently with VIP clients, account managers, and executives.  Completed projects to improve the department’s daily procedures. Show less

Maplewood, Missouri, United States

 Manager of an Enterprise rental branch with over 150 vehicles and 5 employees. Responsible for creating detailed plans to lower cost and increase profits by risk mitigation, managing accounts receivables, and increasing market share. Maintained relationships with body shop managers, dealership general managers, and corporate account executives. Provided excellent customer service.

Greater St. Louis

 Responsible for increasing profits by developing my Salesforce and efficient asset management. Maintained relationships with several vital corporate accounts.  Improved customer satisfaction by increasing customer engagement and conflict resolution.

Greater St. Louis

 Fostered relationships with body shop managers and dealership employees.  Attended top sales award dinner numerous times.  Leader in sales for the St. Louis area 2 months in a row.

B.S. Human Environmental Sciences, Textile And Apparel Management

Education record

Activities and Societies: Football and The Big Brother program