• Completes VDSL circuits at residential and commercial premises to the Residential Gateway/Modem. Installs and Repairs/replaces Fiber Optic Cabling, making splices and crimping connectors, as well as copper cabling such as CAT5, CAT6, Coax, Low Voltage Twisted Pair, and Quad telephone wiring for termination at customer's premise.• Consistently maintains a "High Performer" rating based on company-generated and tracked metrics on efficiency and quality.• Uses Work Flow Manager software to complete jobs, order materials, and submit various maintenance requests at the client's location and in the field.• Possesses strong communication skills as required to communicate with and educate customers in the use and functionality of equipment and services.

Full-service boutique graphic design agency specializing in branding, kitsch graphic design, and ready-to-wear athleisure design.

• Resolve the most critical escalated customer complaints, correcting any account issues while negotiating complaint resolution with the customer and ensuring customer satisfaction, quality assurance, and customer retention.• Perform analysis of system operations to confirm the efficacy of programming, identify deficiencies, and develop solutions to reduce company costs. Facilitate operational readiness meetings for executives and key stakeholders. Identify strategies and business plans for multiple business teams. Execute reconciliation reports, maintain databases, and provide analytics for sales tracking and strategy.• Work with Sales, Marketing Support, Legal, Regulatory, and Retail Contract Management groups to address current and future contracting issues and establish new contracts and contract processes.• Served as Customer Operations Liaison between Marketing and Sales, and System Operations to ensure that corporate goals, initiatives, and customer needs were met. Coordinated plans and allocated resources to achieve customer satisfaction goals. Provided opportunities for employees to develop and cultivate skills, abilities, and career goals through comprehensive training and employee development programs.