Marcela Ferrer Email & Phone Number

Annerley, Qld, Au

Brisbane, Queensland, Australia

The Administrative Assistant role primarily involves addressing the concerns of our organization’s members, handling onboarding processes, managing cancellations, among other responsibilities. It is required to work closely with other team members, particularly the sales team. Although working under the supervision of the Administration Officer, the role of an Administrative Assistant is autonomous and proactive, and includes a wide range of duties, such as the following:● Managing member inquires.● Members onboarding and cancellations.● Members weekly report.● SEC magazine distribution.● Monthly signature block update.● Administration of the WhatsApp groups.

Brisbane, Queensland, Australia

• Managed high-volume data entry from different sources. • Processed wage information between Excel and online systems.• Included over 100 potential clients to the client list on a two-week period. • Effectively integrated new ideas about potential clients, enhancing the overall strategy satisfactorily.

Australia

• S2/S3 Pharmacist Training, which aims to assist the pharmacist to supply Pharmacist Only Medicines.• Demonstrated exceptional customer service skills while handling a high volume of clients at prescription drop-off and pick-up counters. Ensured timely and accurate processing of prescriptions, addressing customer concerns, and providing personalized assistance.• Employed advanced product knowledge to effectively assist customers with inquiries and provide accurate information to facilitate informed purchasing decisions.• Spearheaded efforts to reoptimize the sales floor, minimizing clutter and ensuring proper organization and stocking of products. This resulted in an enhanced customer experience, improved product visibility, and increased sales.

• Proficiently handled incoming phone calls and emails, ensuring prompt and accurate responses to inquiries. Directed calls and messages to appropriate personnel, maintaining effective communication channels within the organization.• Demonstrated strong organizational skills by efficiently scheduling and coordinating appointments, meetings, and conference calls. Effectively managed calendars to optimize time allocation and ensure seamless coordination of events.• Provided valuable assistance with various administrative tasks, including data entry, report generation, and document management. Maintained accuracy and attention to detail while managing sensitive information, contributing to efficient and organized operations.

Brisbane, Queensland, Australia

• Answered and directed incoming phone calls, effectively providing accurate and timely information to clients regarding memberships, classes, cancellations, and other inquiries. Responded to emails promptly and professionally, ensuring clients received the assistance they needed.• Assisted with various administrative tasks, including data entry, filing, and photocopying, contributing to the smooth operation of the office. Demonstrated strong attention to detail and organizational skills in maintaining accurate records and supporting overall efficiency.• Handled any other duties assigned by the supervisor, displaying a willingness to take on additional responsibilities and contribute to the team's success. Adapted quickly to changing priorities and demonstrated the ability to multitask effectively.

Pergamino, Buenos Aires, Argentina

• Conducted high-quality research and analysis of target sectors, providing valuable insights for internal and external stakeholders. Prepared research publications tailored to rural and corporate organizations, delivering well-crafted reports to the principal scientist.• Proficiently analyzed data, developed and maintained project and program documentation, reports, and data entry. Ensured accuracy and completeness of project records, contributing to effective decision-making processes.• Conducted online and face-to-face surveys, as well as interviews with key stakeholders, to gather valuable insights and perspectives. Fostered strong relationships with stakeholders and effectively communicated research findings.• Demonstrated strong organizational skills in planning, executing, and monitoring project activities.• Collaborated with internal and external stakeholders on the implementation of agricultural policies, procedures, and instructions. Maintained effective communication channels and facilitated the smooth execution of initiatives.

Pergamino, Buenos Aires, Argentina

Pergamino, Buenos Aires Province, Argentina

• Managed the day-to-day administration of grant programs, including but not limited to grant application review, eligibility determination, and compliance verification.• Evaluated grant applications, assessed eligibility criteria, reviewed budget proposals, and provided recommendations for funding allocation in accordance with program guidelines.• Coordinated and reviewed grant reports, ensuring accurate and timely submission by grant recipients. • Collaborated with internal teams, external partners, and stakeholders to provide guidance and support throughout the grant application process. Responded to inquiries and provide technical assistance related to grant programs.• Researched relevant policies, regulations, and guidelines governing grant programs to ensure compliance with federal, state, and local laws, as well as departmental policies and procedures.

Rosario, Santa Fe, Argentina

Consulting Group specialized in different areas and practices related to business management. • Conducted over 500 surveys, utilizing face-to-face, online, and phone survey methods. Drafted and updated survey questionnaires to ensure accurate data collection and analysis.• Efficiently performed typing and audio transcription for over 50 interviews, ensuring accurate documentation and data management.• Digitized data from more than 1200 paper sheets and various documents. Demonstrated meticulous attention to detail and proficiency in data entry processes.

Rosario, Santa Fe, Argentina

Master'S Degree, Climate Change

Double Master's degree on Climate Change and Environmental management and audits

Bachelor'S Degree, Sociology