Taking responsibility for the business performance of the restaurant.Analyzing and planning restaurant sales levels and profitability.Organizing marketing activities, such as promotional events and discount schemes.Preparing reports at the end of the shift/week, including staff control, food control and sales.Creating and executing plans for department sales, profit and staff development.Setting budgets and/or agreeing them with senior management.Coordinating the entire operation of the restaurant during scheduled shifts.Managing staff and providing them with feedback.Responding to customer complaints.Ensuring that all employees adhere to the company's uniform standards.Meeting and greeting customers and organizing table reservations.Advising customers on menu and wine choice.Recruiting, training and motivating staff.Organizing and supervising the shifts of kitchen, waiting and cleaning staff.Maintaining high standards of quality control, hygiene, and health and safety.Helping in any area of the restaurant when circumstances dictate.

Responsible for managing a portfolio of key accounts, and for delivering client-focused solutions based on customer needs. Also in charge of maintaining sales through effective relationship building.Presenting business proposals to prospective clients.Delivering sales presentations to high-level executives.Attending meetings with clients.Maintaining tight budget control over expenditure.Keeping up to date with market trend and competitor activity.Being a point of contact to priority customers and resolving any issues that they have.Closely liaising with the marketing team about campaigns.Collecting and communicating customer requirements to all necessary departments.Responding to client communications or queries.Networking with business partners and customers.Monitoring the effectiveness of any marketing campaigns.

Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store.Offering face to face advice to customers on the stores products.Maximizing store revenue by suggesting upgrades, insurance and add-oms to customers.Processing returns and refunds as required in line with company procedures.Occasionally being responsible for the stores security including being its key holder.Using the stock management system to log, check, locate and move stock both in and out of the store.Responsible for the daily management of the till in the absence of the senior members.Making sure that any item which is removed from a display column is replaced immediately after a sale.Handling customer complaints in a calm manor.Managing cash and payment systems in accordance with company procedures and policies.