Successfully led the implementation of an OKR-based strategy, achieving over 70% of the objectives by optimizing team alignment and performance towards key organizational goals.Reduced employee turnover by up to 46.5% by implementing retention strategies and leading the development of a results-oriented remote work culture.Led and optimized internal operations of a tech startup, facilitating communication with the CEO and multidisciplinary teams, and implementing growth and… Show more Successfully led the implementation of an OKR-based strategy, achieving over 70% of the objectives by optimizing team alignment and performance towards key organizational goals.Reduced employee turnover by up to 46.5% by implementing retention strategies and leading the development of a results-oriented remote work culture.Led and optimized internal operations of a tech startup, facilitating communication with the CEO and multidisciplinary teams, and implementing growth and operational efficiency strategies. Show less

Implemented a service desk for incident management and support, achieving a Customer Satisfaction (CSAT) score of 90%.Reduced median ticket resolution time by creating and optimizing processes, resulting in a 61% improvement in initial resolution efficiency.Implemented a quality assurance process that ensured the launch of new solutions with 90% error-free accuracy and full compliance with requirements.Coordinated and improved operational processes, leading the… Show more Implemented a service desk for incident management and support, achieving a Customer Satisfaction (CSAT) score of 90%.Reduced median ticket resolution time by creating and optimizing processes, resulting in a 61% improvement in initial resolution efficiency.Implemented a quality assurance process that ensured the launch of new solutions with 90% error-free accuracy and full compliance with requirements.Coordinated and improved operational processes, leading the implementation of automated systems and workflow optimization.Guided team training and development, resulting in improved staff performance and higher internal satisfaction. Show less

Designed and developed attractive websites using, CSS3, HTML5, and JavaScript, LaravelManaged the operation and maintenance of digital platforms.

Developed and collaborated on over 10 website and e-commerce projects using HTML, CSS, and JavaScript.Participated in the creation and maintenance of plugins for the October CMS platform using PHP/Laravel.