Marcela Genis Email & Phone Number

Certified Executive Intercultural Coach, helping global leaders foster personal achievement and drive business success by leveraging specialized experience in business processes and intercultural relations.As a multicultural professional raised in both the United States and Canada, with academic studies in Mexico, I offer a unique perspective and deep understanding of cross-cultural dynamics. My extensive experience in Quality & Process Management, Customer Service, and Change Management within top Fortune 500 transnational organizations in Mexico has allowed me to spearhead impactful transformative initiatives. This overall knowledge of the Corporate world allows me to fully and quickly immerse in an empathetic way to help leaders navigate the day-to-day leadership challenges and intercultural environments.My leadership roles in organizations such as Xerox, American Express, and Sony, included championing world-class quality initiatives and facilitating organizational assessments. My participation as a Certified Facilitator and Assessor of the Mexican National Quality Model for over 30 years of dedicated support learning best practices and innovative approaches across different sectors and industries. I take pride in leading the Mexican National Quality Award efforts in American Express and Sony de Mexico, successfully securing this prestigious recognition for both of them.Specialties: Executive Coaching. Intercultural Coaching. Quality & Process Management Systems – Re-engineering and Six Sigma, Project Management, global organizational and performance assessments. Credit & Charge Card Operations support areas, Business Products, Service and Marketing, Training and Development. Highly Strategic, Structured, Creative, Result-driven and Process-oriented.

Listed skills include Business Process Improvement, Process Improvement, Leadership, Management, and 47 others.

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  Executive Coach

  International Coach Federation

  Mexico City, Mexico