Marcela Pozo Email & Phone Number

Costa Rica

Costa Rica

Costa Rica, Heredia

• Providing outsourcing web development service to a multinational professional services network.• Developing internal registration websites with the company's private-held content management software (Cvent)• Template management and customization from the CMS (Cvent) using the department's custom templates• Graphic design with Photoshop. • Designing and developing responsive design websites. • Front end oriented using HTML5, CSS3, Bootstrap and JavaScript.• Emails creation and customization using HTML.• Data management by using the internal database provided by Cvent.• Handling Permissions to the end users on the application and website.• Management of Distributed Version Control System provided internally by the company.• Keep up to date with the client’s requests and close communication with end users.• Testing and fixing the website front end and back end – basics on QA.• Deliver up to date reports to the clients from the system internal analytics.

Costa Rica

• Troubleshoot Windows OS and internal software issues. • Graphic design with Photoshop and Illustrator. • Creation and maintenance of websites created with PHP, bootstrap, html5, Css3, JavaScript, jQuery among other frameworks.• Keep up to date website hosting. • Maintenance of internal applications created with .NET. • implementing new features and functionality to existing internal software.• Designing and developing responsive design websites. • Debugging code to verify the correct functionality of the sites/system.• Research, diagnose and solve computer software and hardware faults. • Testing and fixing faulty software and equipment.

Costa Rica

• Technical support for AT&T in the region of North America. • Support for internet, TV and Phone services.• Helping computer users to determine the nature of any problems they encounter.• Resolve service, pricing and technical problems for customers by asking clear and specific questions. • Manage high call volume with tact and professionalism. • Working with customers/employees to identify computer problems and advising on the solution.