Marcela Schwencke Email & Phone Number

Santiago, Cl

Chile

Encargada de asegurar que el cliente obtenga el máximo valor de un producto, fomentando su satisfacción y fidelización. Responsabilidades destacadas:• Implementar procesos consultivos para identificar áreas de mejora, resolver dudas, capacitar a usuarios clave y proponer soluciones personalizadas.• Establecer relaciones de confianza con los clientes y gestionar la cartera asignada para generar demanda y oportunidades de venta de nuevas integraciones, servicios y productos.• Desarrollar estrategias para incrementar la venta de servicios y optimizar la tasa de uso del producto o servicio, enriqueciendo la experiencia del cliente.• Realizar análisis y elaborar informes detallados sobre el rendimiento del cliente, tendencias y recomendaciones.

Chile

Responsible for the strategic and commercial management of the real estate equity portfolio, ensuring customer satisfaction and improving business profitability. Key responsibilities:• Continuous communication, advisory services, and effective problem resolution, leading to increased retention and loyalty of both property owners and tenants.• Administration of over 200 lease contracts through proactive renewals and closing new deals, maintaining a 95% occupancy rate.• Development and implementation of projections, budgets, pricing, and marketing to maximize operational efficiency, thus achieving portfolio goals and objectives.

Chile

Responsible for managing real estate assets for two key accounts, with a focus on meeting customer requirements and objectives to provide continuous support and maximize business results through the following responsibilities:• Leadership of a team of two people to enhance results by identifying improvement opportunities and implementing effective plans of action, contributing to customer satisfaction and overall results improvement.• Development of strong, long-term relationships with property owners, tenants, and brokers, gaining loyalty and generating new business opportunities (B2C - B2B).• Administration of over 210,000 m2 of real estate assets, achieving a 10% reduction in vacancy and liability and a 5% increase in revenue through collection, retention, renewal, and acquisition strategies.

Chile

Supervised the financial and operational processes of the company, providing detailed analysis of performance and deviations in each area of the business. Contributed to the overall efficiency of the company through the following responsibilities: • Generated financial reports with valuable information for improving operational efficiency through collaboration and continuous communication with multidisciplinary teams.• Presented forecasts on business performance to support improvement and growth strategies, contributing to the long-term development and success of the organization.

Responsible for communication with banks and auditors for the delivery of information and resolution of inquiries about the company's daily movements through the following tasks: • Updated and sent financial results reports to the company, banks, and auditors, ensuring smooth and effective communication between different areas and institutions.• Implemented solutions using Excel to optimize workflows and report generation, as follows reducing processing times.

General administration to create high-performance teams ensuring the proper functioning of the establishment and providing an exceptional customer experience through the following tasks: • Leadership of a team of ten people, promoting a collaborative and motivating environment to drive excellence in service, aiming to improve customer satisfaction.• Implementation of process improvements to reduce expenses and increase business profitability.