Marcela Sclavo Email & Phone Number

Mexico City, Mexico

London, England, United Kingdom

- Managed a cross-functional team to deliver innovative solutions that enhance customer satisfaction, operational efficiency, and business growth.- Led end-to-end project management for a new Next Day Delivery initiative, managing from inception to successful launch.- Set up A/B tests along with the Marketing Team to analyse customer behaviour and enhance data-driven decision-making. - Managed ambiguity, tight deadlines, and evolving scope requirements, demonstrating adaptability and problem-solving.- Created project plans, facilitated collaboration across 30+ teams, established project governance, and led SteerCos.- Defined roles and responsibilities for sub-teams and ensured alignment and communication throughout the project.- Managed the Food Waste and Sustainability strategies, contributing to the organization's environmental initiatives.- Shaped team strategy, establishing meeting roadmaps, enhancing motivation, and improving cohesion via social planning.

London, England, United Kingdom

- Recognised with the CEO Award in 2022 which is granted to the company’s highest potential associates- Oversaw the planning, execution, communication, and analysis of initiatives and projects for the operations disciplines- Launched and managed the EMEA Sustainability Strategy to deliver on our energy, water, waste, and sourcing targets by 2025. Created sustainability resources for specific stakeholder groups including the internal sales team, owners, and hotels. Coordinated multiple stakeholders within Operations to track the status of the sustainability programs and deployments- Supported the Chief Continent & Lodging Services Officer to manage and facilitate cross-functional strategic meetings including the strategy and planning process, GM advisory boards, executive and discipline webinars, and owner communications- Supported the Operations Leadership Team with project management, analysis, coordination, presentations, and change management of ad-hoc priority projects- Liaised across the senior leadership team to ensure cross-department workstreams were delivered on time- Developed, enhanced, and maintained internal systems, tools, dashboards, and reporting to track business performance within the department- Compiled and communicated complex information for presentations and written reports- Ensured clear takeaways from executive meetings were noted, communicated, and actioned with relevant stakeholders

London, England, United Kingdom

- Coordinated multiple consulting and strategy projects reporting directly to c-suite stakeholders- Executed a performance improvement project to increase guest satisfaction by conducting data analysis on customer surveys- Developed the group’s 5-year business plan by managing senior stakeholders, analysing data, and developing the full deck

London, England, United Kingdom

- Oversaw the Sheraton and Marriott Hotels brands transformation project by managing workflow, timelines, and owning the hotel’s tracking database- Gathered and analysed metrics and key performance indicators for c-suite stakeholders to review

London, England, United Kingdom

- Supported the delivery of several Marriott and Starwood merger integration projects, reporting to the VP of Operations- Defined new operational best practices on-property and coordinated change management projects for 198 hotels- Managed senior stakeholder relationships between Marriott and Starwood legacy teams by acting as point of contact

London, England, United Kingdom

- Managed the team in charge of onboarding, logistics, and training by setting programmes and key milestones- Developed new processes to improve launch efficiency by reducing the onboarding time by >50% to 7 days

London, England, United Kingdom

London, England, United Kingdom

- Led a team of three to develop a UK digital content strategy for Accor’s website and to implement the project- Conducted quantitative and qualitative data analysis to develop recommendations for the UK COO

Mexico City Area, Mexico

- Coordinated the delivery of events, experiences, and special projects for the VIP customers- Managed the customer database, acted as their point of contact, and sent email marketing campaigns

London, England, United Kingdom

- Ensured delivery of brand standards across the hotel and created benchmark and KPI reports for the General Manager - Coordinated the requirements of VIP guests and responded to online reviews and guest feedback - Assisted the Sales and Meetings & Events departments with the organisation of events in the hotel - Liaised with the external event planning agencies to ensure special requests were being met

Mexico City Area, Mexico

- Designed, coordinated, and supervised private and corporate events, including large scale events - Oversaw end-to-end logistics and operations and liaised with suppliers to ensure event delivery from concept to execution - Managed corporate accounts, developed creative briefs, built estimates, sent proposals, and conducted site inspections- Attended client meetings, presentations/pitches, and managed client relationships to ensure production needs were met- Led project-specific communication with the clients and acted as point of contact before and during the events- Events coordinated included: * One-week sales convention of pharma company: planned transportation, accommodation, and daily activities on site * Convention for a government chamber: organised conferences, interviews, stands, and a 1000-people banquet for the President of Mexico * 500+ people weddings: coordinated the suppliers on the day and helped with the overall event set up

Florence Area, Italy

- Liaised with external event and corporate agencies, sent group proposals, and conducted site inspections - Supported the delivery of several hotel opening activities such as helping with the opening gala event

Mayan Riviera, Mexico

Master Of Science In Global Hospitality Business, Honours

Semester 1: Ecole hôtelière de Lausanne, Switzerland - Finance and strategic decision-making in EMEA. - Courses: Corporate Finance.

Master Of Science In Global Hospitality Business

Semester 2: School of Hotel and Tourism Management at The Hong Kong Polytechnic University. - Operations and strategic decision-making.

Master Of Science In Global Hospitality Business

Semester 3: Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston - People, technology, and strategic.

Bachelor Degree In Hotel Management, Cum Laude

Final Integrated Project: Created the concept of a new hotel based in Mexico City, conducted market research to select target market.

Bachelor Of Science In International Hospitality Management, Hospitality Administration/Management

- Academic exchange for Year II with a focus on 'Creating Added Value' - Final Integrated Project: Provided the 12-month and 5-year.