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With over 14 years of international experience across the hospitality industry, I have developed a versatile skill set that spans operations, VIP guest relations, project management, strategy, and business transformation. I’ve worked across diverse sectors, from luxury hotels and travel start-ups to F&B, managing complex projects and improving performance.In my previous roles, I contributed to regional operations strategies, sustainability initiatives, and performance improvements, which earned me the prestigious CEO Award at Marriott International. I’ve also managed pre-opening projects, led VIP guest relations at 5-star hotels, and coordinated high-impact events, always focusing on enhancing customer satisfaction and operational efficiency.My career has been defined by a strong ability to manage ambiguity, meet tight deadlines, and lead transformational projects. I thrive in fast-paced environments, continuously delivering results by leveraging a global perspective and a deep understanding of hospitality operations and customer-centric strategies.I hold an MSc in Global Hospitality Business from EHL Hospitality Business School and bring proficiency in multiple languages and tools, including data analysis and project management software. Passionate about hospitality innovation, I’m now actively seeking new opportunities where I can drive sustainable, high-impact results.Specialties: Project Management | Strategic Planning | Operations | Sustainability | VIP Guest Relations | Performance Improvement | Cross-Functional Team Leadership | Business Transformation
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Senior Project Manager, Special OperationsHellofresh Apr 2023 - May 2024London, England, United Kingdom- Managed a cross-functional team to deliver innovative solutions that enhance customer satisfaction, operational efficiency, and business growth.- Led end-to-end project management for a new Next Day Delivery initiative, managing from inception to successful launch.- Set up A/B tests along with the Marketing Team to analyse customer behaviour and enhance data-driven decision-making. - Managed ambiguity, tight deadlines, and evolving scope requirements, demonstrating adaptability and problem-solving.- Created project plans, facilitated collaboration across 30+ teams, established project governance, and led SteerCos.- Defined roles and responsibilities for sub-teams and ensured alignment and communication throughout the project.- Managed the Food Waste and Sustainability strategies, contributing to the organization's environmental initiatives.- Shaped team strategy, establishing meeting roadmaps, enhancing motivation, and improving cohesion via social planning. -
Strategy And Planning Senior Manager, OperationsMarriott International Nov 2021 - Oct 2022London, England, United Kingdom- Recognised with the CEO Award in 2022 which is granted to the company’s highest potential associates- Oversaw the planning, execution, communication, and analysis of initiatives and projects for the operations disciplines- Launched and managed the EMEA Sustainability Strategy to deliver on our energy, water, waste, and sourcing targets by 2025. Created sustainability resources for specific stakeholder groups including the internal sales team, owners, and hotels. Coordinated multiple stakeholders within Operations to track the status of the sustainability programs and deployments- Supported the Chief Continent & Lodging Services Officer to manage and facilitate cross-functional strategic meetings including the strategy and planning process, GM advisory boards, executive and discipline webinars, and owner communications- Supported the Operations Leadership Team with project management, analysis, coordination, presentations, and change management of ad-hoc priority projects- Liaised across the senior leadership team to ensure cross-department workstreams were delivered on time- Developed, enhanced, and maintained internal systems, tools, dashboards, and reporting to track business performance within the department- Compiled and communicated complex information for presentations and written reports- Ensured clear takeaways from executive meetings were noted, communicated, and actioned with relevant stakeholders -
Strategy And Planning Manager, OperationsMarriott International Mar 2020 - Nov 2021London, England, United Kingdom- Coordinated multiple consulting and strategy projects reporting directly to c-suite stakeholders- Executed a performance improvement project to increase guest satisfaction by conducting data analysis on customer surveys- Developed the group’s 5-year business plan by managing senior stakeholders, analysing data, and developing the full deck
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Planning And Transformation Manager, Sheraton TransformationMarriott International Feb 2019 - Feb 2020London, England, United Kingdom- Oversaw the Sheraton and Marriott Hotels brands transformation project by managing workflow, timelines, and owning the hotel’s tracking database- Gathered and analysed metrics and key performance indicators for c-suite stakeholders to review
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Planning And Transformation Project Management Support, Merger IntegrationMarriott International Jun 2018 - Jan 2019London, England, United Kingdom- Supported the delivery of several Marriott and Starwood merger integration projects, reporting to the VP of Operations- Defined new operational best practices on-property and coordinated change management projects for 198 hotels- Managed senior stakeholder relationships between Marriott and Starwood legacy teams by acting as point of contact
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Launch Manager, EuropeTink Labs Jan 2018 - Jun 2018London, England, United Kingdom- Managed the team in charge of onboarding, logistics, and training by setting programmes and key milestones- Developed new processes to improve launch efficiency by reducing the onboarding time by >50% to 7 days -
Launch Specialist, EmeaHi Inc. Jul 2017 - Dec 2017London, England, United Kingdom
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Student ConsultantAccorhotels Sep 2015 - Dec 2016London, England, United Kingdom- Led a team of three to develop a UK digital content strategy for Accor’s website and to implement the project- Conducted quantitative and qualitative data analysis to develop recommendations for the UK COO -
Pre-Opening Project Management Team, Customer Service6Th Avenue, The Way To Travel Feb 2015 - Jul 2015Mexico City Area, Mexico- Coordinated the delivery of events, experiences, and special projects for the VIP customers- Managed the customer database, acted as their point of contact, and sent email marketing campaigns -
Brand Ambassador | Guest Relations & Quality AssuranceMe London Hotel Nov 2013 - Nov 2014London, England, United Kingdom- Ensured delivery of brand standards across the hotel and created benchmark and KPI reports for the General Manager - Coordinated the requirements of VIP guests and responded to online reviews and guest feedback - Assisted the Sales and Meetings & Events departments with the organisation of events in the hotel - Liaised with the external event planning agencies to ensure special requests were being met -
Event Coordinator (Freelance)Various Companies Aug 2012 - Oct 2013Mexico City Area, Mexico- Designed, coordinated, and supervised private and corporate events, including large scale events - Oversaw end-to-end logistics and operations and liaised with suppliers to ensure event delivery from concept to execution - Managed corporate accounts, developed creative briefs, built estimates, sent proposals, and conducted site inspections- Attended client meetings, presentations/pitches, and managed client relationships to ensure production needs were met- Led project-specific communication with the clients and acted as point of contact before and during the events- Events coordinated included: * One-week sales convention of pharma company: planned transportation, accommodation, and daily activities on site * Convention for a government chamber: organised conferences, interviews, stands, and a 1000-people banquet for the President of Mexico * 500+ people weddings: coordinated the suppliers on the day and helped with the overall event set up
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Sales And Marketing InternStarwood Hotels & Resorts Worldwide, Inc. Jun 2011 - Nov 2011Florence Area, Italy- Liaised with external event and corporate agencies, sent group proposals, and conducted site inspections - Supported the delivery of several hotel opening activities such as helping with the opening gala event -
Human Resources InternMaroma, A Belmond Hotel May 2010 - Jul 2010Mayan Riviera, Mexico
Marcela Sclavo Skills
Marcela Sclavo Education Details
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Honours -
Master Of Science In Global Hospitality Business -
Master Of Science In Global Hospitality Business -
Hospitality Administration/Management
Frequently Asked Questions about Marcela Sclavo
What is Marcela Sclavo's role at the current company?
Marcela Sclavo's current role is Hospitality | Project Management | Strategy | Operations.
What is Marcela Sclavo's email address?
Marcela Sclavo's email address is ma****@****ott.com
What is Marcela Sclavo's direct phone number?
Marcela Sclavo's direct phone number is +852369*****
What schools did Marcela Sclavo attend?
Marcela Sclavo attended Ecole Hôtelière De Lausanne, The Hong Kong Polytechnic University, University Of Houston, Centro De Estudios Superiores De San Ángel, Ecole Hôtelière De Lausanne.
What are some of Marcela Sclavo's interests?
Marcela Sclavo has interest in Poverty Alleviation, Children.
What skills is Marcela Sclavo known for?
Marcela Sclavo has skills like Event Management, Microsoft Office, Customer Service, Hospitality Management, Public Relations, Teamwork, Microsoft Excel, Hospitality, Hospitality Industry, Spanish, Marketing Communications, Powerpoint.
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