Marcela Velez, A-Csm

Marcela Velez, A-Csm Email and Phone Number

Agile Scrum Master | Servant Leader @ Humana
Marcela Velez, A-Csm's Location
Charlestown, Indiana, United States, United States
Marcela Velez, A-Csm's Contact Details
About Marcela Velez, A-Csm

Advanced Certified Scrum Master and experienced servant leader with proven success in designing and implementing strategic teamwork solutions that foster communication and collaboration. Accomplished at introducing and facilitating the adoption of Scrum principles, removing impediments and fostering self-organization. Fluent in written and spoken Spanish. Specialties: Strategic planning, critical thinking, project management, Scrum methodologies, Agile coach, organization and prioritization, process improvement, budget and vendor management, global people management, bilingual Spanish-English.

Marcela Velez, A-Csm's Current Company Details
Humana

Humana

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Agile Scrum Master | Servant Leader
Website:
humana.com
Employees:
45742
Marcela Velez, A-Csm Work Experience Details
  • Humana
    Humana
  • R1 Rcm
    Senior Scrum Master
    R1 Rcm Oct 2024 - Present
    Murray, Utah, Us
    Providing agile coaching and agile team support across a Product group within the Software Engineering organization. Adjusting team level interactions to best support the Agile Team in delivering on team commitments and providing agile coaching to other Associates performing the Scrum Master role, while operating as a dedicated Scrum Master for 3 Agile Teams.
  • R1 Rcm
    Scrum Master
    R1 Rcm Aug 2021 - Sep 2024
    Murray, Utah, Us
    Supporting 3 software development Agile teams as a Scrum Master (Team Agile Coach). Promoting and supporting the Agile mindset in their daily interactions, enabling flow of work through the teams, removing impediments, and raising transparency. Fostering an environment of continuous improvement by encouraging experimentation and innovation in processes. Facilitating Scrum ceremonies and encouraging team cohesion. Assisting Product Owners with backlog management and providing coaching on agile product ownership best practices.
  • Ttec
    Director, Agile Marketing
    Ttec Jun 2019 - Jul 2021
    Greenwood Village, Colorado, Us
    Lead the Marketing department through the transformation to an Agile mindset through Scrum practices. Worked with the team to develop a phased approach to the new operating model and mapping out cross-functional teams aligned to stakeholder groups. Designed the initial framework, adopted new tools, and trained the department around the Agile principles and Scrum methodology. After the initial launch, I helped scaling the teams, facilitating ceremonies, collecting and reviewing metrics, coaching the teams, encouraging experimentation and continuous learning.
  • Ttec
    Director Marketing Communications
    Ttec Jan 2018 - Jun 2019
    Greenwood Village, Colorado, Us
    Managed the Creative Services team across multi-disciplinary projects. Responsible for tracking key performance indicators related to the company’s website to inform content/navigation upgrades. Contributed to an increase in website traffic greater than 18% year over year. Supported marketing activities to external audiences including clients, prospects, shareholders, industry and financial analysts, suppliers, the media and the communities where TTEC operates. Developed quarterly team performance scorecard.
  • Ttec
    Senior Manager, Marketing Communications
    Ttec Feb 2014 - Jan 2018
    Greenwood Village, Colorado, Us
    Leading an internal client services team responsible for managing time and resources to meet client deadlines.
  • Ttec
    Senior Manager, Talent Acquisition Marketing
    Ttec May 2011 - Feb 2014
    Greenwood Village, Colorado, Us
    Managed a global team that is responsible for developing and implementing multi-media talent acquisition marketing strategies that ensure maximum applicant flow in all North American TTEC locations. It was my responsibility to manage the sourcing and marketing budget to optimize results, I handled vendor management activities related to Talent Acquisition Marketing, and I supported all sourcing plans required by the North American sites to ensure all of their hiring needs are met. In the first year, I reduced the sourcing cost per hire by 20%.
  • First Data Corporation
    Marketing Consultant
    First Data Corporation Jun 2010 - Dec 2010
    Brookfield, Wisc., Us
    I was contracted to help with redesign their prepaid products offered to merchants and employers. These products include open loop gift cards, payroll cards, and general purpose spending cards. I worked with a cross-functional team managing the creation and updating of prepaid client materials as well as cardholder materials, tools and resources available to clients as part of their cardholder program.
  • Centurylink (Formerly Qwest Communications)
    Senior Manager, Marketing Communications
    Centurylink (Formerly Qwest Communications) May 2004 - Mar 2010
    Monroe, La, Us
    I was responsible for the overall growth of the Hispanic Markets by planning and executing multiple culturally relevant advertising and direct marketing campaigns appropriately targeted to Spanish Dependant and Bilingual sub-segments of the market. General marketing objectives included increasing the customer base, billed revenue, the penetration of key products and customer satisfaction. Developed media and direct marketing campaigns to support the overall go-to-market strategy.
  • Centurylink (Formerly Qwest Communications)
    Marketing Manager
    Centurylink (Formerly Qwest Communications) Jan 2001 - May 2004
    Monroe, La, Us
  • Centurylink (Formerly Qwest Communications)
    Customer Service Manager
    Centurylink (Formerly Qwest Communications) Jan 1998 - Jan 2001
    Monroe, La, Us

Marcela Velez, A-Csm Skills

Marketing Strategy Vendor Management Marketing Marketing Communications Advertising Management Cross Functional Team Leadership Talent Acquisition Strategic Planning Budgets Integrated Marketing Online Advertising Sourcing Telecommunications Call Centers Public Relations Recruiting Customer Service Media Strategy Customer Segmentation Strategy Media Planning Metrics Creative Strategy Recruitment Advertising Budgeting Forecasting Customer Relations Promotions Media Buying Supervisory Skills Hiring Outdoor Advertising Goal Oriented Spanish Multimedia Bilingual Roi Management Call Center Employee Referral Programs Bpo

Marcela Velez, A-Csm Education Details

  • Ferris State University
    Ferris State University
    Marketing

Frequently Asked Questions about Marcela Velez, A-Csm

What company does Marcela Velez, A-Csm work for?

Marcela Velez, A-Csm works for Humana

What is Marcela Velez, A-Csm's role at the current company?

Marcela Velez, A-Csm's current role is Agile Scrum Master | Servant Leader.

What is Marcela Velez, A-Csm's email address?

Marcela Velez, A-Csm's email address is mv****@****pay.com

What is Marcela Velez, A-Csm's direct phone number?

Marcela Velez, A-Csm's direct phone number is +130339*****

What schools did Marcela Velez, A-Csm attend?

Marcela Velez, A-Csm attended Ferris State University.

What are some of Marcela Velez, A-Csm's interests?

Marcela Velez, A-Csm has interest in Children.

What skills is Marcela Velez, A-Csm known for?

Marcela Velez, A-Csm has skills like Marketing Strategy, Vendor Management, Marketing, Marketing Communications, Advertising, Management, Cross Functional Team Leadership, Talent Acquisition, Strategic Planning, Budgets, Integrated Marketing, Online Advertising.

Who are Marcela Velez, A-Csm's colleagues?

Marcela Velez, A-Csm's colleagues are Jesse Jacquez, Phillip Wade, Jill Roon, Paula Rodriguez Rodriguez, Roman Lane, Grant Muleya, Magliz Concepcion.

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