Marcel Costa Azevedo Email & Phone Number

Florianópolis, Santa Catarina, Brazil

As a Solutions Engineer, I work closely with sales, customer success, marketing, and product teams to create customer-centric solutions and manage implementation and integration projects for strategic customers as well as corporate projects.- Biz dev for company expansion in LATAM related to product enhancements, localization, and business opportunities;- Sales Engineering for strategic deals;- Provide LATAM Strategic Accounts with technical solution design and business strategies for account expansion;- Manage Corporate Projects in various areas, including Customer Success and Customer Experience initiatives;

Florianópolis E Região, Brasil

As a Strategic Account Manager, I am responsible to provide end-to-end technical and operations support for our customers in the LATAM region. This includes consulting product strategy, helping onboard new partners, providing technical implementation services to strategic partners and ongoing partner management. This role understands how to continuously set partners up for success and to ensure growth over time.Responsibilities:- Guide new and existing partners through the Duda platform including onboarding, implementation, integration, ongoing maintenance and growth.- Act as the go-to resource for partners to brainstorm and implement both business and technical challenges. Including the ability to identify and suggest practices to suit the specific needs of a partner.- Assist Sales in setting up prospective customers for success, and then manage the onboarding of new customers, driving them quickly to first value and assisting with discovery, design and configuration as needed.- Partner with cross-functional teams including Product Management, Customer Support, and Engineering to translate customer business needs and product feedback into product improvements.- Turn data into actionable intelligence and provide partners with solutions to meet their technical and business goals.

Florianópolis Area, Brazil

- Support the model design and implementation of strategic partnerships- Design, monitor and optimize internal processes related to leads referral of partnerships- Constantly map opportunities and impediments, implement operational adjustments, ensuring sustainable growth of partnerships and goals achievement- Develop projections / earnings of partnerships results- Governance - Weekly reviews - RD and partners- Responsible for communication and team training, realizing partnerships updates- Structure reports and monitor/track partnerships KPIs- Set up internal and external (partners) incentive campaigns

Florianópolis Area, Brazil

The Implementation Success Manager (ISM) is responsible for developing and implementing an onboarding project with a new customer with RD Station. We take the energy that has a new client to create an adoption plan Inbound Marketing through RD, passing the necessary knowledge and adapting the internal business processes (day-to-day marketing team) to the RD methodology.The ultimate goal of an onboarding project is to make the customer reaches the first value that is usually defined by the choice of purchasing the type of Onboarding. ResponsibilitiesOnboarding Project Management:Understands well the projects-models onboarding and inbound marketing implementationCustomizes the onboarding project if necessaryIdentifies necessary resources and assigns responsibilities when neededManages the project schedule to deliver on time, manages exceptionsDelegates, accompanying, supporting and collecting customer tasksPersuades and motivates the client to perform the tasks, study and go beyondCommunicates relevant information on the progress to the executive management of the clientReports to the RD client and all project information on project management toolRD and Inbound Marketing Methodology:Train the customer at RD Station to ensure maximum product knowledgeAnalyzes client's situation to adapt the design consulting / onboardingGives tips and suggestions contained in inbound marketing for the projectAccompanying final results and suggests activities to be performed after the projectInvolvement in RD Implementation:Gives customer service in the basic settings of RD Station accountAssists in advanced settings: DNS, SPF, Google Analytics, integrations with forms, CRMs integrations, supported ecommerce platforms, among others (eg Zapier, Hotleads)Evaluates customers' systems to mount integration plansEnsures the greatest possible integration processes and client tools, generating maximum Lockin and anticipating future customer needs.

Florianópolis Area, Brazil

The Customer Success Manager (CSM) is responsible for monitoring the use, adoption and results of RDStation of each client in its portfolio by taking actions to ensure that it has success with RD Station and digital marketing.The CSM does analysis and planning with the customer via periodic executive reviews, analyzes the metrics results and use of RD Station continuously and constantly shows ways for the customer to have more success with inbound marketing.ResponsibilitiesPro Active Accounts Management: Understand the possible journeys to success using the RDProactively analyze the customer's Station and marketing metrics, gives relevant tips and provides training to the customer to have more success, creates opportunities to bring in new customersPresents news from RD and train the client to use them, develops tactics to increase customer retention, analyze the client's business to identify needs and evaluate solutionsAnalyzes the customer's market to identify best practices in context, analyzes and review with the client the results obtained in the period, rides with the client a plan for success in the near termNegotiate with the extra client needed to execute the plan, sell the best plans RD, new accounts, Add-OnsSuggest consulting the RD or third-party partners of RD servicesSupport & Training: Provide support answering questions of digital marketing and RDIdentify and tests whether the problem is doubt or bug to be able to direct technical supportCreate material to prevent recurring doubtsProvides customer training when deemed necessaryManagement At Risk - Redemption of Churn: Come in contact with customers to churn rescue requestsCome in contact with customers to negotiate paymentsAnalyzes accounts, riding plans and negotiates the customer relationship in RDIdentify accounts at risk to prevent churn advance requests, develops tactics to reduce bad debtMakes financial management customer account

Florianópolis E Região, Brasil

- Manage the company's IT projects from the perspective of GPTI (Methodology of IT Project Management), encompassing customer scoping and design, risk analysis of the project and product, formulating and monitoring the implementation of the EAP (Work Breakdown Structure Projects), finalizing and documenting the project according to the methodology of needs;- Conduct and / or coordinate improvements and troubleshooting of specific application systems of the Company, acting in the analysis, architecture and design, development, testing and implementation thereof;- Coordinate the outsourced systems development, encompassing the technical, administrative and financial control of projects;- Carry out technical analysis application software vendor proposals through studies to identify the best alternative;- Facilitate the provision of information as the areas requests by reporting and providing consultations;- Assist users technically of all the Company's systems, meeting the needs of key users of each system;- Establish means to offer improvements and solutions to problems identified by areas, through the analysis of the company's business processes;- Ensure implementation of security controls relating to the maintenance and deployment of IT solutions, according to the rules and procedures adopted by the Company.

Brasília E Região, Brasil

At this company created by me and fellow students we developed computer web solutions.We had the opportunity to work together in all areas of the company from an interview with the client to needs assessment to develop systems and financial control it.We work with major clients such as Group Paulo Octavio, PFL and Meliá Hotels Group.

Brasília E Região, Brasil

Approved technician tender of the Department of Computer and Network Support the Minister's Office.

Master Of Business Administration (M.B.A.), Digital Marketing

Master Of Business Administration (M.B.A.), Project Management

Bachelor, Communication Networks Engineering

The course Communication Networks Engineering provides a solid multidisciplinary background in electrical engineering, telecommunications.