General Manager
Current• Responsible for developing and coaching employees to provide exceptional clientservices and achieve operational goals.• Analyze weekly KPI metrics, providing resources and solutions to help employees meetcompany targets and expectations.• Act as a client consultant regarding services provided by the company that will besthighlight and fit their needs.• Curated collaborative goals and held team members accountable by developing actionplans that improve employee metrics and client service expectations.• Responsible for identifying, planning, communicating, and delegating roles, tasks, andprojects to various team members to ensure smooth flow of operations within thefacility.• Executed and trained employees in the practice of “up-selling” memberships, products,and services in relation to weekly KPI metrics.• Experience in reporting club metrics regarding memberships, daily/monthly visitingnumbers, “up-sales”, total sales, and operational inquiries.• In charge of employee payroll reports.• Responsible for hiring, training, and termination of employees.
