Iris Ramirez Email & Phone Number

Austin, Texas

All same duties as Assistant Manager and including,• Responsible for all orders of the club, which include, merchandise, drinks, janitorial supplies, catering, equipment parts, office supplies, etc.• Audit, correct and approve time cards for all employees. Audit to ensure no employee(s) hit overtime. Correct employee(s) missed clock in’s and out’s. Approve all employee hours; ensure all accumulated hours did not exceed the allocated amount for the club.• Make bank deposits for club at least twice a week; made more towards the end of the month in order to finalize all sales and growth numbers of the club.• Stood as head representation for club, handled all complaints, compliments, concerns, business outreach, networking, meeting presence, etc. for such location.

Austin, Texas

• Calculating various statistics of the club including daily statistics for sales, growth and loss of the club; calculated dues increased for the club periodically each month; calculated members with past due balances and total sales loss.• Audit and correct all paper work pertaining to sales and growth of club that included agreements, billing information, invoices, cancellation forms and monthly sales statements.• Assist general manager with staff by managing front desk in sales and customer service; issuing employee write-ups and verbal warnings when necessary; coordinated and co-lead monthly staff meetings; calculated employee sales statistics and distributed staff bonuses based off performance and sales; covering any shifts if necessary due to unexpected absence of an employee.• Recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Trainers and Custodians.• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.