Project Management: -- Manages and executes complex, multi stakeholder, and time sensitive projects -- Created program tracker to create visibility of full portfolio and help keep the team on track-- Develops and manages project plans that are clear and transparent to all stakeholders -- Provides frequent, clear, accurate and concise communications to the sales team and all relevant stakeholders for ongoing projects. Client Solutions Team Support: -- Innovates, improves, and streamlines the sales development processes, including research and sales operations. Helps create efficiencies to enable increased top-line revenue growth, customer acquisition, client success, and profitability -- Demonstrates BEE’s value through the development of client-facing materials such as slide decks, proposals, and program orientation decks with extreme attention to detail -- Provides support to the CS team including: program planning, managing budgets, scheduling meetings, as well as handling internal and client-facing communications

-- Oversees and manages the Open Enrollment portfolio by understanding and informing on the portfolio needs to drive decision making forward-- Partners and meets weekly with the Marketing team to identify emerging needs and cross-functionally problem solve-- Mentors and trains Program Services Managers during weekly 1:1s and OE portfolio team check-ins to support successful program delivery and establish best practices

-- Manages 3 day to 10 month long open enrollment and custom programs for global executives and C-suite leaders seeking to redefine the future of business through executive education programs. -- Navigated through the challenges the COVID-19 outbreak presented that drove Berkeley ExecEd to pivot to online virtual programming demonstrating ability to perform well in a highly dynamic and ever-changing environment. -- Led the first in-person program in September 2021 that proved our successful return to campus since the COVID-19 shut down. Learning and keeping up to date on new COVID safety protocols, guidelines, and policies. -- Consults with Berkeley Haas faculty, partners, and other Berkeley ExecEd stakeholders on all program logistics to ensure seamless program delivery.-- Develops faculty contracts, manages budgets, collaborates with marketing team on calendaring, and spearheads participant communications. Highly self-sufficient, organized and attentive to detail to ensure deadlines are met on time. -- Collaborated with team to create a Program Services Team Processes Guide. Maintains and updates guide with best practices, processes and policies to create organization and structure within the Program Services Management team.

-- Delivered an exceptional customer service to participants and custom program clients to provide a high caliber learning journey experience.

-- Organized weekly internal meetings with Leadership members. Maintained comprehensive and accurate meeting notes and scheduled ExecEd stakeholders as needed. -- Co-led the Diversity, Equity and Inclusion Team for a quarter. Facilitated meetings to actively establish DEI initiatives that can create meaningful change. Co-hosted All-Hands meetings on related topics most notably our DEI Holiday Celebration that promoted inclusivity in the workspace.-- Accelerated the video production of virtual online programs by collaborating with the graphic designers in the Digital Initiatives Team. Created storyboards for the video production of pivotal online program video series.

--Designed and implemented engaging recreational after school activities for students across grade levels--Cultivated enriching "Friday Fun" activities to expand on children's innovative and creative skills --Mediated conflict issues with children to build on effective problem solving skills

--Guided students through activities and projects that developed their social and emotional skills by applying the Nurtured Heart Approach

--Facilitated activities for a six-week Saturday program for elementary age children that involves a STEM filled curriculum providing hands-on learning through assemblies, learning stations, and combined engineering-entrepreneurship projects--Program includes field trip visits to Lawrence Hall of Science, Exploratorium, San Jose Tech Museum, and Oakland Zoo to provide exposure of the STEM fields

--Coordinated and hosted Family Night for about 300 people each night with themes celebrating: Latinx Heritage Month, Black History Month, and Asian American and Pacific Islander Heritage Month--Oversaw execution of family booths ensuring they were fully supported and had resources to carry through their booth--Promoted family and community inclusion. Family Night provided families with a free dinner, included classroom dance performances, and ended with about ten different family-ran booths centered around the night’s theme

--Actively maneuvered within a multifaceted position leading to a supervisor promotion within first three months --Supervised and trained team members to excel in a competitive working environment --Responsible for balancing registers and maintaining accurate bookkeeping--Fostered a healthy working environment to address concerns from both employees and customers

--Oversaw the proper opening and closure security protocols--Processed inventory shipments after assuring accuracy and designed in store display--Personally secured weekly cash deposits from in store safe system to the enterprise's bank--Increased returning customer base by itemizing organization and providing attentive high quality service