Responsible for ensuring the quality of customer service at the Recife airport branch, by monitoring compliance with service standards, monitoring satisfaction indicators, seeking adjustments to reinforce service as a differential, guiding and training the team involved. Ensure the quality of the fleet, through the monitoring and management of cars in a situation of preventive and corrective revisions, supporting the technical area in the quality control of the services performed, having as a guideline the result of the NPS survey. Manage the branch's operational fleet, by achieving the goal of using the agency's productive and unproductive fleet. Ensure the achievement of the growth, profitability and sales targets set for the branch. Manage the results of the branch through the daily analysis of the indicators of operations and evaluation of the team's performance. Select, train and develop employees.

Responsible for managing remote teams, ensuring alignment and engagement of the team, responsible for ensuring the performance of back-office activities in stores, meeting the deadlines and defined quality criteria, also responsible for managing performance indicators and budget management, supporting the execution of projects and implementation of new activities in the area, actively participating in the continuous improvement of processes. Select, train and develop employees for leadership positions. Practice and stimulate the team in the enchantment of our customers.

Responsible for selecting, training and developing employees for the position of store assistant, engaging and directing teams to obtain the best operational results, identifying root causes of problems and proposing qualified action scenarios for management decision making, leading for example. Encourage the team to make deliveries in line with the company's values. Act as a leader in more than 60 stores

Responsible for managing the team and additional sales targets, training new employees in the role of cashiers, sharing with the team the information of new campaigns, promotions, guidelines, procedures, controlling the flow of cash operations in the store, recording the inflows and outflows of values and preparing deposits, working with the customer in the checkout process, suggest additional sales by registering the goods sold, receiving amounts, opening and closing the cash register.

Registration analysis for credit release, customer service in the sale and after sale of insurance, loans, and cards.

Responsible for supporting the manager and performing control and management activities of the company's operational and strategic processes, such as: sales, marketing strategies, financial budget controls, controls and strategies for movement and inventory turnovers, etc. Also responsible for leading and managing the sales teams.

Responsible for customer service and receipt of payments (Cards, cash). Responsible for closing the cashier, and depositing the amounts in the bank. In addition to his cashier activities, he worked as an attendant in the sales hall.