Marcella Zavala Email & Phone Number

Englewood, CO, US

Centennial, Colorado, United States

Denver

In this role, I support end users by effectively analyzing and providing resolution to issues on various diverse enterprise applications; MS Dynamics AX (ERP), UltiPro (HR software), SharePoint, BI360 (financial reporting software) and Epicor (legacy financial software).♦Identify business needs and collaborate with technical team to improve.

I was promoted to provide Tier 2 technical support on multiple enterprise applications, on team of four, to support ~700 end users.♦ Troubleshot and resolved computer, network, mobile device, and application issues.♦ Partnered with Finance Team to ensure company invoices were paid on time without incurring late fees. This allowed for collaboration on.

I was promoted to Help Desk Administrator role as first line triage for internal users for all corporate systems and software components.♦ Provided Tier 1 support via phone, email, onsite and remote connection for account lockouts, password resets, application and mobile device issues, utilized Active Directory.♦ Entered tickets into Tech Excel help desk.

I began in administrative role and was rapidly promoted based on excellent performance and growth potential.♦ Maintained Outlook calendar for scheduling.♦ Managed expenses and procurement budget.♦ Coordinated travel schedules for 50 personnel; airfare, hotel, and car rental.♦ Conducted orientation for new team members.