Marcelle Richards Email & Phone Number

London Area, United Kingdom

As a Sales Acquisitions professional, my primary responsibility is to drive business growth by actively identifying and engaging new clients. I focus on expanding the clinic’s customer base through targeted outreach, networking, and building strong relationships with potential clients. My role involves understanding client needs, promoting relevant treatments, and ensuring a smooth onboarding process, all while maintaining a high level of customer service. By effectively managing client acquisition, I contribute to increasing revenue and the clinic’s overall success.

Bexleyheath

Skilled Aesthetics Practitioner and Beauty Therapist with over 6 years of experience in providing aesthetic treatments and beauty treatments. I’m committed to deliver exceptional results while ensuring client satisfaction and safety.Experience:Provide consultations and assessments to clients regarding their aesthetic/beauty concerns and goals.Perform a variety of aesthetic treatments including but not limited to facials, chemical peels, microneedling, Anti wrinkle and dermal filler injectables.Execute beauty therapy services such as Lash extensions, waxing, eyebrow shaping, and nails.Create treatment plans based on individual client needs and concernsMaintain cleanliness and sterilisation of equipment and clinic to uphold high standards of hygiene and safety.Educate clients on skincare routines, product recommendations, and post-treatment care instructions to optimise results and enhance overall skin health.Managed appointment scheduling, client bookings, and maintained accurate records of treatments and products used.Create content and ads for all social media platformsSkills:Strong interpersonal and communication skillsExcellent customer service and client management abilitiesAttention to detail and adherence to safety protocolsKnowledgeable about all treatments and productionAbility to work effectively both independently and as part of a team

Entrepreneurial and results-oriented professional with a passion for children’s fashion accessories anda track record of success in online marketing. With over 4 years experience as the owner of NylahsBowtique.Skills:• Entrepreneurial mindset with experience in launching and managing an online accessories businessvia shopify.• Proficient in digital marketing strategies, including SEO, social media marketing, email campaigns,and influencer collaborations• Strong understanding of e-commerce platforms and online retail best practices• Creative thinker with the ability to develop innovative marketing campaigns and strategies to drivebrand awareness and sales• Analytical skills• Excellent communication skills, both written and verbal, with the ability to effectively convey brandmessaging and engage with customersExperience:Owner, Nylahs Bowtique• Founded and launched an online children’s business specialising in accessories.• Developed and executed marketing strategies to drive traffic, increase conversion rates, and growsales• Managed all aspects of the business, including product sourcing, inventory management, customerservice, and order fulfillment• Built and maintained relationships with suppliers & manufacturers.• Leveraged all social media platforms, email marketing, and content creation to build brand awarenessand engage with customers• Implemented SEO best practices to improve website visibility and drive organic traffic• Analysed sales data and customer feedback to identify

Dedicated and customer-oriented Personal Banker with 8 years of experience in the financial industry.Skilled in building strong client relationships, providing financial guidance, and delivering exceptional customer service. Seeking to leverage expertise in personal banking to contribute to the success and growth of Lloyds bank.Experience:• Provide personalised financial advice and assistance to clients in areas such as savings, investments,loans, retirement planning & bereavement.• Develop and maintain strong relationships with clients to understand their financial goals and needs.• Conduct financial assessments and recommend appropriate banking products and services to helpclients achieve their objectives.• Process account transactions, including deposits, withdrawals, and fund transfers, efficiently andaccurately.• Proactively identify opportunities to upsell or cross-sell banking products and services to clients.• Address client enquiries and resolve any issues or concerns in a timely and professional manner.• Collaborate with team members to achieve branch sales targets and ensure a positive customerexperience.Skills:• Strong knowledge of banking products, services, and regulations• Excellent customer service and interpersonal skills• Ability to build and maintain relationships with clients• Proficient in financial analysis and problem-solving• Attention to detail and accuracy in transaction processing• Effective communication and teamwork abilities• Sales and cross-selling skills• Familiarity with banking software and systems

Detail-oriented and analytical KYC Analyst with 1 years of experience in conducting thorough customerdue diligence and risk assessments. Proficient in identifying and mitigating potential financial risks toensure compliance with regulatory requirements. Seeking to leverage expertise in KYC processes andregulations to contribute to the success of Lloyd banking group.Experience:• Conduct comprehensive customer due diligence (CDD) and enhanced due diligence (EDD) reviews toassess the risk level of clients.• Analyze customer information, documentation, and transactional activity to identify potential moneylaundering, fraud, or other financial crimes.• Ensure compliance with anti-money laundering (AML) and know your customer (KYC) regulations.• Investigate and escalate any suspicious activity or red flags identified during the KYC review process.

London West End

Dedicated and customer-oriented Personal Banker with 8 years of experience in the financial industry.Skilled in building strong client relationships, providing financial guidance, and delivering exceptional customer service. Seeking to leverage expertise in personal banking to contribute to the success and growth of Lloyds bank.Experience:• Provide personalised financial advice and assistance to clients in areas such as savings, investments,loans, retirement planning & bereavement.• Develop and maintain strong relationships with clients to understand their financial goals and needs.• Conduct financial assessments and recommend appropriate banking products and services to helpclients achieve their objectives.• Process account transactions, including deposits, withdrawals, and fund transfers, efficiently andaccurately.• Proactively identify opportunities to upsell or cross-sell banking products and services to clients.• Address client enquiries and resolve any issues or concerns in a timely and professional manner.• Collaborate with team members to achieve branch sales targets and ensure a positive customerexperience.Skills:• Strong knowledge of banking products, services, and regulations• Excellent customer service and interpersonal skills• Ability to build and maintain relationships with clients• Proficient in financial analysis and problem-solving• Attention to detail and accuracy in transaction processing• Effective communication and teamwork abilities• Sales and cross-selling skills• Familiarity with banking software and systems

Detail-oriented and customer-focused banking professional with experience in cashiering and financial transactions. Seeking to leverage strong numerical skills and excellent customer service abilities to contribute to the success of Lloyds banking group as a Banking Cashier.Skills:• Proficient in handling cash transactions, including deposits, withdrawals, and currency exchange• Skilled in accurately balancing cash drawers and performing end-of-day reconciliation• Knowledgeable about banking products and services, able to assist customers with enquires andaccount management• Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction• Familiarity with banking software and computer systems for processing transactions and maintainingcustomer records using CRM.• Ability to work efficiently in a fast-paced environment while maintaining accuracy and attention to detailExperience:• Processed customer transactions, including deposits, withdrawals, and account transfers• Balanced cash drawers at the beginning and end of each day, ensuring accuracy and compliance withbank policies• Provided exceptional customer service, addressing enquires and resolving issues in a professionalmanner• Promoted bank products and services to customers, contributing to branch sales goals with CRM leads.• Collaborated with team members to maintain a clean and organised workspace and adhere to securityprocedures.

I worked as a Waitress at Cafe Caribbean in London. My role was mainly comprised of assisting customers orders of food and providing excellent customer service. I prepared food, organised meals and managed phone orders throughout the day. I was positioned front of house to welcome customers and make them feel welcome. My daily duties included balancing the till and keeping track of the daily float, while also making orders for catering providers. This role was very varied and showed me I was able to adapt to changes within my daily routine.

I worked as a Sales Assistant providing excellent customer service and building relationships with customers, ensuring they wanted to shop with is again. On a day to day basis I handled cash and card payments, took orders for new stock, organised deliveries and worked proactively with colleagues. I also became familiar with, and used regularly, a computer system specifically created for the company. I enjoyed my time as a Sales Assistant as I am very out going individual who is confident on meeting new people.