Marcello P. Email and Phone Number

The role involved technical support for customers and technicians centred around MtData branded GPS tracking and HawkEye Online Fleet management Systems.For customers,: provide training and support for issues found and work with other departments within MtData to solve reported issues.For Technicians who call in via phone or the application called Slack, assist by validating and or fixing issues with GPS tracking, MDVR, Engine data collection and Android Tablet based apps and hardware.Recording all work by creating or adding to Zendesk tickets for future reference.

Technical Support, Technical analysis of GPS and vehicle ECM data, Device deployment and deployment planning and management. Technical report and specification writing. Quality control in product testing, deployment and installation. Program and configure GPS tracking, and Industrial PDA devices, dash cameras, customer systems training and support both remote and in person anywhere in the country. Some sales support,