Marcello Pignataro Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brazil

• Responsible for managing the Technical area: Information Security, Infrastructure, Operations, and Customer Support, managing 15 direct employees and suppliers.• Elaboration of the Technical area budget and member of the executive committee defining the company's strategies.• Responsible for the company's technological update, through technical study, financial feasibility analysis, planning, and project execution.• Project Management: monitoring the management of internal projects and projects for clients in various segments, industry, education, and services, from planning to delivery.• CRM and ERP Project Manager, mapping and implementing commercial and financial processes.• Direct interface with the Commercial area for the development of new products for service catalogs and responsible for technical Pre-Sales.• Responsible for the Information Security management service for clients.• Mentoring and training program for the technical team development.• Quality committee member, responsible for strengthening and reviewing organizational processes and controlling non-conformities treatment.Key accomplishments:• Technological update resulting in service portfolio improvement and increase in client base.• Implementation of CRM/ERP platform, resulting in process automation and integration of areas.• Mentoring program in the technical team resulting in professional development and promotions.

Rio De Janeiro Area, Brazil

• Responsible for managing the Technical area: Information Security, Infrastructure, Operations, and Customer Support, managing 18 direct employees.• Restructuring of services: improvement in service availability and customer services, greater team proactivity avoiding incident occurrences.• Responsible for migrating workloads in two Data Centers.• Responsible for structuring and establishing processes for the Pre-Sales area: alignment with the Commercial area for scope and cost definition, elaboration of technical proposals.• Project Management for the implementation and update of Information Systems and Information Security.Key accomplishments:• Strengthening of service provision and implementation of a customer-oriented culture to achieve and maintain a satisfaction rate equal to or greater than 98% in the last 4 years.• Development and implementation of processes and KPIs in the technical, commercial, and administrative areas.• Restructuring and redefining team roles, resulting in higher performance.

Rio De Janeiro Area, Brazil

• Responsible for managing audiovisual production projects, both national and international co-productions, team of 80 employees.• Preparation of proposals/projects for participation in audiovisual production funding calls.• Budget control and financial viability analysis of projects.• Management of the IT area: local infrastructure management and contracted services.• Management of supplier contracts.Key accomplishments:• 1st season of the animated TV series My Big Big Friend (Meu Amigãozão), Brazil-Canada co-production, delivered within budget and deadline - studio's first major production.• Implementation of processes and tools for the financial area.

Rio De Janeiro Area, Brazil

• Management of projects for the development and launch of digital products, DVDs, and books, team of 20 direct employees and third parties.• Management of the IT area: local infrastructure and Data Center services.Key accomplishments:• Launch of the digital version of "Mundo da Criança," a children's encyclopedia from the 1950s completely redesigned for the Web platform for pre-literacy children.

Rio De Janeiro Area, Brazil

Responsible for teaching computer networks, data structures and programming techniques classes in the undergraduate program.

Rio De Janeiro Area, Brazil

Managed projects of software development, including e-commerce sites and ERP intranet based systems; Managed projects of computer network deployment; Experience in logical security consulting and corporate network planning; Experience in training network teams; Experience in budgeting and executive management.

Rio De Janeiro Area, Brazil

Responsible for teaching computer networks, data structures and programming techniques classes in the undergraduate program.

Msc, Eletronic Engineering

- Major on signal processing - Research done into parallel proccessing

Eng, Eletronic Engeneering