Marcelo A. Email & Phone Number

Manage daily operations of eight College Advisors who oversee the client care support of 2,100 college students.Manage milestone mapping, prioritization of projects, and facilitation of project collaboration.Collaborate with the Data Engineering Team to create and improve systemic workflows for communication and outreach for internal and external stakeholders.Responsible for leading training, 1:1 coaching sessions, and managing logistics of professional development opportunities for College Advisors.

Managed a caseload of ~400 first-year college students to ensure the path to success to college graduation. Improved team efficiency by training College Advisors to leverage technological infrastructure to better serve clients.Analyzed and reported on client’s data to create and prioritize metrics that resulted in 70% of client’s retention.Trained College Advisors on organizational protocols and best practices for College Advising.

Designed and implemented curriculum aligned to Common Core Standards.Created a safe, engaging, and academically challenging classroom culture by communicating proactively with students and setting clear expectations. Built and maintained strong relationships with students and their parents through weekly phone calls. Assessed data to refine curriculum, inform instructional practices, and improve student learning

Watsonville, California

Bachelor'S Degree

Education record