Marcelo Robles Email & Phone Number

Ottawa, Ontario, Canada

- Demonstrated ability to ensure the seamless functioning of IT infrastructure.- Skilled in collaborating with cross-functional teams to understand and address business needs.- Proactive problem solver with a focus on optimizing technology for operational efficiency.- Experience in managing user support and resolving technical issues.- Strong commitment to implementing IT best practices and staying updated on industry trends.- Dedicated to continuous learning and professional development.- Provide 2nd level support for all hardware, software, and network problems reported, documenting problems and solutions as required. Assist in 1st level support when required.- Remote support end user devices using BigFix and Splashtop.- AD user management.- Configure laptops and workstations for deployment using IBM BigFix Console.- Server Administration.- Manage IT inventory with ServiceNow.- Manage mobile device using AirWatch MDM.- Manage corporate VoIP system using CUCM and CUCA.- Monitor network devices with SolarWinds Orion.- Coordinate I.T. services for job sites.- Configure Cisco network devices for job sites and area offices.

Mississauga, Ontario, Canada

*Provide technical support to all users at the company in the head office or to our job-sites*Worked with a ticketing system called ServiceNow to solve users/clients issues via email, telephone and remotely*Order equipment for user/new hires such as laptops, cell phones, monitors, docking station and shipping equipment to our job sites if necessary*Set up users/new hires work phones such as iPhones or Samsung phones and laptops (imaging). Responsible for upgrading user's work phones and laptops if necessary.*Create and maintain documentation for tickets and equipment*Reassign previous employee's cell phones and laptops to users/new hire's whenever possible to save on costs.*Setting up cisco IP phones for new hires and assisting to boardrooms/meeting rooms when needed.

Mississauga, Ontario, Canada

Brampton, Ontario, Canada

Magna International Inc. is the largest automobile parts manufacturer in North America by sales of original equipment parts, it has ranked consistently in the Fortune Global 500 list for 20 years in a row since 2001.

Lima, Peru

Ontario College Diploma, Information Technology And Services

Bachelor'S Degree, Systems Engineering