With over a decade of professional experience, I am at the forefront of driving operational excellence and risk management at Meta, focusing on our financial services in Brazil. At Meta, my mission is to ensure seamless payments operations, upholding the highest standards of fraud prevention and customer support. My role as Director of Operations for MetaFintech encompasses establishing robust operational procedures, fostering strategic partnerships, and leading teams to deliver on our goals, all while aligning with Meta's innovative culture and mission.Since joining Meta in 2021, I have been instrumental in setting up and optimizing critical functions across the US and Brazil, including customer support, risk, and fraud management for services like WhatsApp Pay and MetaPay. My approach involves meticulous vendor relations and the creation of performance tracking systems, ensuring financial risk is minimized. These responsibilities, combined with my investment activities in agricultural fintech, reflect my commitment to enhancing operational efficiency in the evolving landscape of digital finance.