Marcelo Mello

Marcelo Mello Email and Phone Number

Business Transformation @ IBM
new york, new york, united states
Marcelo Mello's Location
Rio de Janeiro, Brazil, Brazil
Marcelo Mello's Contact Details

Marcelo Mello personal email

n/a
About Marcelo Mello

Helping teams deliver creative solutions with focus on customer success.

Marcelo Mello's Current Company Details
IBM

Ibm

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Business Transformation
new york, new york, united states
Website:
ibm.com
Employees:
512090
Marcelo Mello Work Experience Details
  • Ibm
    Business Transformation Consultant
    Ibm Aug 2024 - Present
    Rio De Janeiro, Rio De Janeiro, Brazil
    Lead process transformation initiatives to eliminate, simplify, and automate processes across IBM products and platforms.Design user-centric, intuitive process designs that enhance operational efficiency and align with strategic business outcomes.Drive global adoption of new systems and processes by overseeing organizational change management (OCM) across multiple platforms, ensuring stakeholder buy-in and long-term success.
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  • Ibm
    Information Technology Specialist
    Ibm Oct 2017 - Aug 2024
    Rio De Janeiro Area, Brazil
    Product Owner responsible for the infrastructure transformation for IBM Global Financing, driving innovation while transitioning the organization to Agile practices.Facilitated collaboration between stakeholders and technical teams to ensure seamless integration of business goals with IT infrastructure improvements.Reduced incident recovery times and enhanced overall operational efficiency through iterative development and process improvements.
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  • Ibm
    Information Technology Services Specialist
    Ibm May 2010 - Oct 2017
    Rio De Janeiro Area, Brazil
    Managed IT Service Management for IBM Global Financing, focusing on global resource optimization, private cloud migration, and application disaster recovery.Implemented a streamlined incident management process, significantly improving response times and issue resolution.Fostered strong stakeholder relationships, ensuring effective communication and alignment between business objectives and IT services.
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  • Ibm
    Information Technology Services Specialist
    Ibm Apr 2004 - May 2010
    Led application development and support projects for major telecommunications clients, focusing on operational excellence and project success.Applied project management techniques to ensure the delivery of high-quality services while maintaining strong customer satisfaction.Improved service delivery processes through documentation, requirement analysis, and issue resolution.
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  • Ibm
    Software Developer
    Ibm Dec 2000 - Apr 2004
    Rio De Janeiro Area, Brazil
    Provided critical support for internal IBM applications, maintaining operational stability and resolving software issues promptly.Contributed to the development and maintenance of IBM systems, focusing on enhancing performance and reliability.Collaborated with cross-functional teams to troubleshoot issues, deliver solutions, and ensure smooth user experiences.
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Marcelo Mello Skills

Microsoft Powerpoint Microsoft Word Espanhol Direito Corporativo Microsoft Office Pmp Pmo It Service Management It Management Itil Pmi Software Project Management It Strategy Pmbok Project Delivery It Outsourcing Business Process Project Portfolio Management Solution Architecture Outsourcing Project Management Project Management Office Agile Methodologies Telecommunications Agile And Waterfall Methodologies Management Information Technology Customer Relationship Management Software Development Agile Project Management Devops Salesforce.com Administration People Management Sql Microsoft Project Disaster Recovery Team Leadership Requirements Analysis Infrastructure Business Analysis

Marcelo Mello Education Details

Frequently Asked Questions about Marcelo Mello

What company does Marcelo Mello work for?

Marcelo Mello works for Ibm

What is Marcelo Mello's role at the current company?

Marcelo Mello's current role is Business Transformation.

What is Marcelo Mello's email address?

Marcelo Mello's email address is mm****@****ibm.com

What schools did Marcelo Mello attend?

Marcelo Mello attended Estácio.

What skills is Marcelo Mello known for?

Marcelo Mello has skills like Microsoft Powerpoint, Microsoft Word, Espanhol, Direito Corporativo, Microsoft Office, Pmp, Pmo, It Service Management, It Management, Itil, Pmi, Software Project Management.

Who are Marcelo Mello's colleagues?

Marcelo Mello's colleagues are Ian Sherwood, Soumya Prakash, Murali Magal, Joakim Blomkvist, Rashmi Kottalagi, Athie Moore, Partenie Marian Alexandru.

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