Marcelo Mello Email & Phone Number

Rio De Janeiro, Rio De Janeiro, Brazil

Lead process transformation initiatives to eliminate, simplify, and automate processes across IBM products and platforms.Design user-centric, intuitive process designs that enhance operational efficiency and align with strategic business outcomes.Drive global adoption of new systems and processes by overseeing organizational change management (OCM) across multiple platforms, ensuring stakeholder buy-in and long-term success.

Rio De Janeiro Area, Brazil

Product Owner responsible for the infrastructure transformation for IBM Global Financing, driving innovation while transitioning the organization to Agile practices.Facilitated collaboration between stakeholders and technical teams to ensure seamless integration of business goals with IT infrastructure improvements.Reduced incident recovery times and enhanced overall operational efficiency through iterative development and process improvements.

Rio De Janeiro Area, Brazil

Managed IT Service Management for IBM Global Financing, focusing on global resource optimization, private cloud migration, and application disaster recovery.Implemented a streamlined incident management process, significantly improving response times and issue resolution.Fostered strong stakeholder relationships, ensuring effective communication and alignment between business objectives and IT services.

Led application development and support projects for major telecommunications clients, focusing on operational excellence and project success.Applied project management techniques to ensure the delivery of high-quality services while maintaining strong customer satisfaction.Improved service delivery processes through documentation, requirement analysis, and issue resolution.

Rio De Janeiro Area, Brazil

Provided critical support for internal IBM applications, maintaining operational stability and resolving software issues promptly.Contributed to the development and maintenance of IBM systems, focusing on enhancing performance and reliability.Collaborated with cross-functional teams to troubleshoot issues, deliver solutions, and ensure smooth user experiences.