• Creation of new personalized offerings and promotional campaigns over the digital channels (internet and mobile), establishing rapport with clients by providing them a better financial e-commerce experience• Management of a 30-people multidisciplinary team over the agile Scrum methodology and with online result monitoring

• Spearheaded an in-depth expansion plan within 30+ countries of Latin America, Asia and Africa• Co-created with 10+ country managers in Latin America and Asia their national plan definition, operations, and product demands

• Built an 8-people team responsible for creating and assessing product segmented profit and loss statements, addressing revenue increase and cost reduction actions over a US$ 1.8 billion credit portfolio• Elected for the fourth year in a row the best employee amongst peers, for leadership and interpersonal skills• Mentored 25 junior trainees over 2-week consulting projects; considered best mentoring program over 10+ other departments• Selected by senior management to discuss with… Show more • Built an 8-people team responsible for creating and assessing product segmented profit and loss statements, addressing revenue increase and cost reduction actions over a US$ 1.8 billion credit portfolio• Elected for the fourth year in a row the best employee amongst peers, for leadership and interpersonal skills• Mentored 25 junior trainees over 2-week consulting projects; considered best mentoring program over 10+ other departments• Selected by senior management to discuss with the Ministry of Social Security about the social and political implications of a new nationwide-integrated loan system for 2014, defending the bank and its customers’ interests• Conducted two extensive auditing processes, ensuring auditors their correct understanding of the business Show less

• Upgraded online loan application and offline management systems with the aid of a new benchmark control scorecard for customer reported bugs; increased system availability by 50% and established a new focus on improving user experience• Implemented innovative solutions on services, leading to a 20% increase on customer satisfaction (i.e. pioneer video usage for customer service, social network follow-up, better service quality measurement, call center training classes)• Successfully… Show more • Upgraded online loan application and offline management systems with the aid of a new benchmark control scorecard for customer reported bugs; increased system availability by 50% and established a new focus on improving user experience• Implemented innovative solutions on services, leading to a 20% increase on customer satisfaction (i.e. pioneer video usage for customer service, social network follow-up, better service quality measurement, call center training classes)• Successfully reconstructed a damaged relationship with IT teams, enabling better negotiations on projects priorities and schedules• Trained 200+ people on product specifications, back office operations and sales strategies Show less

• Managed 10+ cross-functional projects for new loan products, being active in all project stages: ideation, customer assessment, legal and accounting definitions, extensive technical implementation, launch and marketing. I.e. Intelligent Loan Renewal (current portfolio US$ 1.3 billion*) and Offering to Itaú Employees (current portfolio of US$ 260 million*); *as of July 2013• Selected by senior management to help define a new strategy after the merger of the two giant private banks Itaú… Show more • Managed 10+ cross-functional projects for new loan products, being active in all project stages: ideation, customer assessment, legal and accounting definitions, extensive technical implementation, launch and marketing. I.e. Intelligent Loan Renewal (current portfolio US$ 1.3 billion*) and Offering to Itaú Employees (current portfolio of US$ 260 million*); *as of July 2013• Selected by senior management to help define a new strategy after the merger of the two giant private banks Itaú and Unibanco; led 2 projects over the unified system; set up a war room to monitor customers’ opinions and determine the best course of actions Show less

• Conducted economic and financial researches using large databases to define new customer segmentations; explored credit growth opportunities on a yearlong project focused on high-risk clients, which resulted in a 15% increase over credit exposure

• Redesigned the collection’s performance scorecard, revisiting control checkpoints an designing a new programmable interface• Optimization of processes through SAS and VBA programming