Marcelo Toledo Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

Curitiba, Paraná, Brasil

São Paulo Area, Brasil

São Paulo Area, Brasil

São Paulo Area, Brasil

São Paulo Area, Brazil

São Paulo Area, Brazil

• Creation of new personalized offerings and promotional campaigns over the digital channels (internet and mobile), establishing rapport with clients by providing them a better financial e-commerce experience
• Management of a 30-people multidisciplinary team over the agile Scrum methodology and with online result monitoring

São Paulo E Região, Brasil

• Spearheaded an in-depth expansion plan within 30+ countries of Latin America, Asia and Africa
• Co-created with 10+ country managers in Latin America and Asia their national plan definition, operations, and product demands

São Paulo E Região, Brasil

• Built an 8-people team responsible for creating and assessing product segmented profit and loss statements, addressing revenue increase and cost reduction actions over a US$ 1.8 billion credit portfolio
• Elected for the fourth year in a row the best employee amongst peers, for leadership and interpersonal skills
• Mentored 25 junior trainees over 2-week consulting projects; considered best mentoring program over 10+ other departments
• Selected by senior management to discuss with… Show more
• Selected by senior management to discuss with the Ministry of Social Security about the social and political implications of a new nationwide-integrated loan system for 2014, defending the bank and its customers’.
• Conducted two extensive auditing processes, ensuring auditors their correct understanding of the business Show less

São Paulo E Região, Brasil

• Upgraded online loan application and offline management systems with the aid of a new benchmark control scorecard for customer reported bugs; increased system availability by 50% and established a new focus on.
• Implemented innovative solutions on services, leading to a 20% increase on customer satisfaction (i.e. pioneer video usage for customer service, social network follow-up, better service quality measurement, call center.
• Successfully… Show more
• Successfully reconstructed a damaged relationship with IT teams, enabling better negotiations on projects priorities and schedules
• Trained 200+ people on product specifications, back office operations and sales strategies Show less

São Paulo E Região, Brasil

• Managed 10+ cross-functional projects for new loan products, being active in all project stages: ideation, customer assessment, legal and accounting definitions, extensive technical implementation, launch and.
• Selected by senior management to help define a new strategy after the merger of the two giant private banks Itaú… Show more
• Selected by senior management to help define a new strategy after the merger of the two giant private banks Itaú and Unibanco; led 2 projects over the unified system; set up a war room to monitor customers’ opinions.

São Paulo E Região, Brasil

• Conducted economic and financial researches using large databases to define new customer segmentations; explored credit growth opportunities on a yearlong project focused on high-risk clients, which resulted in a 15%.

São Paulo E Região, Brasil

• Redesigned the collection’s performance scorecard, revisiting control checkpoints an designing a new programmable interface
• Optimization of processes through SAS and VBA programming

Master Of Business Administration (Mba)

Activities and Societies: Booth Technology Group, Entrepreneurship & Venture Capital Group, Corporate Management & Strategy Group.

Graduate Certificate, Business Administration

. Recipient of the Itaú Unibanco Sponsorship

Bachelor, Electrical And Electronics Engineering

• Served as Marketing Director of the student-run engineering consulting company • Delayed 1 semester of studies to work in a ski resort.