Marcelo Innocencio Email & Phone Number

State Of São Paulo, Brazil

State Of São Paulo, Brazil

Madrid E Região

Responsible for developing and deploying classes for executives at leading international companies from all fields.

São Paulo Area, Brazil

Book and other written material translation, proof reading and general editor of books, drafts, essays, outlines.Most notorious translation and general editing: The DAMA DMBOK.Live interpreter for both consecutive and non-consecutive translation. Most notorious non-consecutive translation: Playstation Stand @BGS2014, 2015, 2016, 2017.

São Paulo Area, Brazil

In-Company teaching; lead courses with tailor made material and resources; Private teaching students with different objectives, such as business classes, classes focused on job interviews, intensive courses for students whoare eager to leave the country; General english classes, ESP (business, law, health professionals, sales, IT, etc.).

São Paulo, Brasil

São Paulo, Brazil

Responsible for developing the Knowledge Book for the entire operation, translating into an easy to use visual aid for agents, also developing and training the internal Virtual Agent that helps the operation. Responsible for the training team, developing new material and assisting QA in translating their metrics to standard practices to assure the quality all over the CX process. Responsible for developing scripts to assist a smooth and quick chat CX.

São Paulo, Brazil

Responsible for planning, creating and implementing training for the Facebook client, training professionals within the client tools for prospecting and funneling leads from digital marketing advertisers, responsible for the digital certification of agents, responsible for creating and structuring a active listening flash-course for agents who were “listening”, creating a microlearning community on the Workplace and keeping it engaged, responsible for developing new and state-of-the-art agent development materials, training agents on how to behave, how to speak and how to approach both support and sales customers.

São Paulo

As a Translator, I was responsible for delivering accurate and fast translations for clients such as: Playstation, Bosch, Konami, Activision, and others

Osasco, São Paulo, Brazil

Office organization, with regard to infrastructure, maintenance, service and services. Responsible for the pantry, cleaning, reception, maintenance and deliveries / withdrawals, analysis and payment approvals, reimbursement, control, apportionment and statements departments expenses, payment requests;

São Paulo Area, Brazil

Started as a Personal Tutor, helping students with the self learning tool from Wall Street English, also booking students for classes and tests.After a year as a Personal Tutor I was granted the rare chance to become a full time Teacher, As a teacher I improved my skills with well prepared tranings, and developing material for classes and special events held at Wall Street English. The special events were for students and for potentials, therefore I am experieced with creating new ties and quickly creating envolving rapport with students and non-students.

Barueri, São Paulo

Assistant to the art director, using Photoshop, lllustrator, Bridge and Corel Draw.

São Paulo Area, Brazil

São Paulo Area, Brazil

Master Of Education - Med, Educational/Instructional Design, 4.9

Online MasterTrack via Coursera.

Bachelor'S Degree, Letras - Língua Inglesa E Literaturas De Língua Inglesa E Português

Celta, English, Teaching, Adults, Pass B

CELTA training

Specialization, High-Impact Business Writing, A-

coursera online course

English For Teaching Purposes, A

E-Learning And Digital Cultures, A

Activities and Societies: Coursera

English Composition, A+

Modern & Contemporary American Poetry, B+

Tesol, English

IELTS Adv.