Elearning Developer And Producer
Glendale, Ca
As an eLearning Developer and Video Producer working in ServiceTitan's Customer Success team, I interface with multiple internal teams including Product Development, Customer Support, Implementation and QA in designing, developing and delivering micro-learning content including video tutorials, eCourses and podcasts focused on ServiceTitan's application.I'm in charge of the full eLearning life cycle from pre-production to publishing. Daily activities include proposing content, creating… Show more As an eLearning Developer and Video Producer working in ServiceTitan's Customer Success team, I interface with multiple internal teams including Product Development, Customer Support, Implementation and QA in designing, developing and delivering micro-learning content including video tutorials, eCourses and podcasts focused on ServiceTitan's application.I'm in charge of the full eLearning life cycle from pre-production to publishing. Daily activities include proposing content, creating design plans, writing outlines, writing scripts, interfacing with and getting approvals from SME's, managing SME talent, presenting, audio and video recording, editing, motion graphics and publishing to our Litmos LMS.Other responsibilities include leading the creation of technical standards for our e-learning team including scripting standards, editing standards, DAM standards, tools selection, template designs, etc.I use a variety of tools to accomplish my job. For recording tutorials I use Techsmith Camtasia Recorder. For editing tutorials, I use Adobe Premiere Pro, Adobe After Effects, Adobe Audition and Adobe Photoshop. For sharing / feedback, I use Frame.io. For publishing, I use Adobe Media Encoder, Adobe Captivate (to create a SCORM file) and publish to Litmos LMS. For admin and pre-production, I use JIRA, Google Docs, Google Sheets, PostHaste and Slack.First 6 months major accomplishments include the creation of The ServiceTitan Power User Podcast, the creation of video tutorial standards (including development templates), the implementation of a DAM system within the e-learning group, the creation of pre-production standards, the set up of a recording studio, and the creation and delivery of learning paths (with many tutorials, assessments and simulations) to help our onboarding department with our customers. Show less