UserGuiding is a user onboarding tool in which you can create interactive tutorials without coding to show how your product works and what kind of value you create for your end-users.- Searches internal and external subscription databases, LinkedIn, etc. for additional key contacts within existing companies;- Partner with field sales reps on outbound prospecting and competitive strategies to generate opportunities;- Schedule product demonstrations, intro meetings with potential customers;- Assigns and uses lead nurturing process on ICP (Ideal Customer Profile) accounts not ready to buy;- Contributing to the sales pipeline by outreaching proper leads in the South America region;- Supporting outbound activities;- Starting the expansion in Brazil.

Favela Experience is a social impact tourism company that serves to connect people, ideas and resources from around the world with dynamic favela residents, organizations and services through culturally immersive spaces and experiences. We seek to facilitate the breakdown of stereotypes by promoting cultural exchange and social collaboration.Implemented and designed a new detail oriented receptionist training manual, resulting in an increase in the customer satisfaction score on "Booking.com" from 7.5 to 8.9 as well as improved reviews on "TripAdvisor". Trained and helped incoming team members ensuring carefree check in and out processes.