Marcelo Morais Email & Phone Number

São Paulo, São Paulo, Brasil

Representing the global Cloud Architecture and Engineering team for the LAC region with the following key responsibilities:- Work with the regional sales and presales resources on large opportunities- Support the regional president in deal decision making- Collaborate with regional delivery and customer engagement resources on topics of expertise- Promote and enhance information sharing on portfolio and service principles in the region- Collect and understand customer’s… Show more Representing the global Cloud Architecture and Engineering team for the LAC region with the following key responsibilities:- Work with the regional sales and presales resources on large opportunities- Support the regional president in deal decision making- Collaborate with regional delivery and customer engagement resources on topics of expertise- Promote and enhance information sharing on portfolio and service principles in the region- Collect and understand customer’s feedback to support the continuous development of our service portfolio Show less

São Paulo, São Paulo, Brasil

- Defines the system landscape architecture to match Customer’s needs according to the available SAP offerings- Provides advisory about the SAP Cloud solutions that best fit into the Customer’s requirements- Executes the Technical Assessment and Technical Workshop for the proposed solution- Explain and clarify any doubts from Customer related to any technical aspects of SAP Private Cloud- Completes all the presales and post sales steps required to guarantee that the sales to… Show more - Defines the system landscape architecture to match Customer’s needs according to the available SAP offerings- Provides advisory about the SAP Cloud solutions that best fit into the Customer’s requirements- Executes the Technical Assessment and Technical Workshop for the proposed solution- Explain and clarify any doubts from Customer related to any technical aspects of SAP Private Cloud- Completes all the presales and post sales steps required to guarantee that the sales to delivery transition will run successfully. Show less

São Leopoldo, Rio Grande Do Sul, Brasil

Focal point and multiplier for the Technical Service Managers and primary responsible for technical escalations of Brazilian Customers.

São Leopoldo, Rio Grande Do Sul, Brasil

A customer facing role that:- Acts as a trusted technical advisor in the safeguarding and optimization of Customer’s investments into SAP ECS- Governs ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience- Works together with the CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving… Show more A customer facing role that:- Acts as a trusted technical advisor in the safeguarding and optimization of Customer’s investments into SAP ECS- Governs ECS customer relationship management from a technical perspective, while advocating for the customer and bringing the power of ECS to enrich customer experience- Works together with the CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.Most relevant activities:- Ensure the proper technical delivery for the contract and for any contract change- Collaborate with the Solution Architects or Cloud Architect Advisories (CAAs) for complex solutions- Lead and advice with technical expertise on incidents and service requests for ongoing customer operations- Support customer technical queries- Work as trusted technical advisor representing ECS in customer/partner/consulting discussions- Work as feedback channel for customers in ECS providing improvement inputs to cross delivery units- Understand end-to-end business drivers for Customers to be in cloud, translating it into technical requirements- Follow-up and track technical ECS related issues and act in proactive measures to ensure system availability and stability.Additionally, from Dec/2020 to Sept/2021 I was Regional Lead TSM (BR): focal point and multiplier for the Technical Service Managers and primary responsible for technical escalations of Brazilian Customers. Show less

Piracicaba E Região, Brasil

Responsible for the administration of the SAP landscapes for Comgas, Raízen, Cosan and Rumo ALL companies. The SAP landscapes for those companies included several SAP products: ECC 5.0, ERP 6.0, ERP 6.0 with CCS/IS-UT, CRM 6.0, BW 3.5, BW 7.0, PI 7.0, PI 7.31, PO 7.31, Portal 7.0, Solution Manager 7.1, BW/4HANA 1.0, HANA DB 2.0, DP Agent 2.0, BI Platform 4.2 and Lumira 1.3.My focus was to safeguard the SAP landscape with proactive and reactive activities to guarantee smooth… Show more Responsible for the administration of the SAP landscapes for Comgas, Raízen, Cosan and Rumo ALL companies. The SAP landscapes for those companies included several SAP products: ECC 5.0, ERP 6.0, ERP 6.0 with CCS/IS-UT, CRM 6.0, BW 3.5, BW 7.0, PI 7.0, PI 7.31, PO 7.31, Portal 7.0, Solution Manager 7.1, BW/4HANA 1.0, HANA DB 2.0, DP Agent 2.0, BI Platform 4.2 and Lumira 1.3.My focus was to safeguard the SAP landscape with proactive and reactive activities to guarantee smooth operations, excellent performance, data reduction and high availability of the SAP systems, continuously looking for improvement possibilities.A highlight achievement was to compress the Oracle 12c databases of SAP systems with online data compression - reducing up to 65% of disc allocation and reducing in the same proportion the backup time in a transparent way, with zero impact for the business and end-users.Another one was successful implement an innovation solution for BI Analytics for Comgás: BW/4HANA 1.0, HANA Platform 2.0 with DP agent for real-time data collection, Sybase IQ 16.1 for DTO and BI Platform 4.2 with Lumira 1.3 for presentation layer. It has been a big challenge to set up, stabilize and solve the issues of this early adopted and complex solution. Show less

São Paulo E Região, Brasil

Delivered Premium Engagement services as technology consultant. The main objective of the PE services was to increase the systems performance and availability by recommending the application of a set of SAP best practices or steps resulted from a customized technical analysis of the involved components.Most common PE services I used to deliver: -> FC (Feasibility Check) -> TIC (Technical Integration Check) -> GLS (Going Live Support) -> IFM (Interface… Show more Delivered Premium Engagement services as technology consultant. The main objective of the PE services was to increase the systems performance and availability by recommending the application of a set of SAP best practices or steps resulted from a customized technical analysis of the involved components.Most common PE services I used to deliver: -> FC (Feasibility Check) -> TIC (Technical Integration Check) -> GLS (Going Live Support) -> IFM (Interface Management) -> System Administration ABAP -> BPPO (Business Process Performance Optimization) -> TPO-CPO (Technical Performance Optimization with focus on Customer Code) -> TP-DB (Technical Performance Optimization with focus on Database – Oracle) -> VTO (Volume Test Optimization) -> DVM (Data Volume Management) -> Capacity Management (IT Planning).Other roles within the team: -> TQM (Technical Quality Manager) - during 8 months (Sept/2009 to May/2010) I took on this role at Customer Neoenergia (IS-U Company in Brazil) to be continuosly participating on the SAP implementation project and helping on technical issues. This allowed AGS to safeguard their go-lives -> BackOffice Technical resource for OMF - Optimization, Monitoring and Follow-up - and also QA/report review -> De-escalation architect.In 2012, I was choose as ‘High Potential’ employee. Show less

São Paulo E Região, Brasil

Services delivery for Inmetrics' customers with focus on performance analysis and tuning recommendations. The assessments were performed during system regular operations, volume tests or stress tests. The whole stack was analyzed: hardware, O.S., D.B., ABAP stack and application code.

São Paulo E Região, Brasil

Basis operations, monitoring and troubleshooting of their SAP R/3 4.6C and BW 3.5 systems.

São Paulo E Região, Brasil

Basis and monitoring activities related to implementation, unification and stabilization of a unified SAP landscape to several Camargo Correa’s companies with the following SAP products:- SAP ECC 5.0;- SAP BI/BW 3.5;- SAP XI 3.0;- SAP Solution Manager 3.2 e 4.0;- SAP Portal 6.

Campinas E Região, Brasil

Part of the Infrastructure team. Main activities:- O.S. installation in servers (Windows 2000, 2003) and PCs (Windows XP);- Part of the team responsible for the installation standardization of O.S. and end-user applications via automation tool (Bosch’s in house solution).

Campinas E Região, Brasil

Mainframe activities:- Monitoring and operation of mainframe systems;- Monitoring of batch processing;- Interface between issues, support analysts and system managers.