FAISTON is a company that aims to boost the business of our customers. Our solutions are the result of a way of thinking that favors the best use of digital transformation considering quality and disruptive services in the areas of Infrastructure, Networking, Cloud, Datacenter and Security, among other end-to-end solutions. In the IT Consultant position, my major challenges are:- Manage active customer contracts, providing the best service and support, considering the FAISTON brand pillars, as well as all the technologies involved in the process.- Ensure the best experience in IT Solutions, working with the main KPI's, driving the services contracted by the customer and managing the teams that are allocated to this project.- Lead the SDM team and management of contracts such as T-Systems and Banco Itaú.- Select, train, develop and coordinate the teams allocated to these operations in order to achieve the proposed KPI's.- To constantly think about technologies and act as a partner of the Project and Product areas in building better tools and services to the market.

- Act in the development of End User / Desktop Services solutions, Connectivity, security and Datacenter infrastructure, Hosting and colocation services, private, public and hybrid Cloud.- Dimension and specify technologies, products, technical, commercial and human resources involved in the solutions, such as: Service Desk Teams, Field Service Teams (routing, sharing, outsourcing, etc.), Interaction with suppliers, Managed Services Solutions for OS (Windows, Linux, HP-UX and UNIX), Database (Oracle, SQL and DB2), Middlewares, SAP, SAP HANA among others.- Development of business plans and strategies, client visits, prospecting new opportunities and market analysis. - Follow up of the main KPI's and management of the technical teams allocated to the projects, from pre and post sales.

- Responsible for closing the services with the customers - DERSA, Terra, Universidade Federal da Bahia, Sefaz Alagoas, ANP, Rede Governo - Bahia, Vivax, Big TV, among others.- Support the commercial team in the entire sales cycle, accompanying the business executives in meetings with customers in order to perceive/seek out new opportunities and act as a consultant in negotiations.- Understand technically the customers' needs, identify the solutions offered by the company that meet these needs and present the functionalities and benefits of these solutions; - Prospecting of opportunities, support to the commercial and operational areas, and solution design.

- Track and coordinate services provided for NET customers. - Lead field service / partnerships, remote desktop service, homologation, software and hardware certification, asset management, among others.- Ensure the smooth running of the operation based on the pillars established by the brand, as well as the proposed KPI's covering 70 city locations and a park of over 6,000 workstations. - Think and act strategically to improve operational efficiency, operation costs, and their effective reduction. - To continuously seek operational excellence with a focus on results and financial management.

- Monitor and coordinate the services provided for the EDS client. - Ensure the smooth running of the operation based on the pillars established by the brand, as well as the proposed KPI's. - Think and act strategically to improve operational efficiency, operation costs and their effective reduction. - To continuously seek operational excellence with a focus on results and financial management.- Based on the indicators and on the relationship between the Company and the Client, map the needs for continuous improvement and solutions that help strengthen the operation.

- Manage the contract and services provided to the client EDS - Call Center Support (Banco GM, Celta, Visanet, Ticket, Banco Real), administration of servers, pabxs, uras and back ups.- Coordinate the hardware and software refresh team of the final client Volkswagen.- Lead the Single Forest Project team, domain consolidation, DC migration to W2K3, exchange from 2000 to 2003 in approximately 18,000 stations in 130 locations.- Hardware contract management - GMB/EDS account - approximately 6.000 workstations in 5 plants and 15 regional offices. - Migration of workstations from Windows 9X to 2000. - Roll out of printing park, implementation of Print on Demand and Runner services - 4.500.000 copies/month - reduction of 25% in printing volume and 23% in final cost.- Internal lab management - Eclipse Service and Mission Critical.- Supervision of hardware inventory and security patch updates on approximately 18,000 stations in 340 locations, Telefonica/EDS.- Pre-sales, Altiris/Scua products coordinator, and projects - Microcity, Gedas, EDS, Banco Pactual, Laboratório Fleury, etc.