Simplicio Iii Marcelo Email & Phone Number

Taguig, National Capital Region, Philippines

• Liasing regularly with the Credit team regarding issues and progress.• Escalation of specific matters, queries and concerns to the appropriate department that Originations team is unauthorised to approve or handle• Review documentation within 24 hours of receipt for discrepancies, omitted data, calculate verified income, very assets and update internal system.• Ensuring the service and quality objectives are being attained and maintained on a consistent basis.• Tracking tasks given to team members as part of productivity monitoring

Philippines

• Provides billing process support and responds to billing queries via ticket based on process and provides real time solution.• Validates transactions, meter readings and ensure accuracy of invoices and rates.• Investigates disputes and provides resolution based on process.• Responsible for communicating with the energy distributors.• Generates reports, invoices and billing exceptions daily.

Philippines

• Handle basic payments, billing enquiries, service order and transfer queries.• Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.• Ensure complaints are resolved at their level with proper resolutions provided.• Obtain & properly document all required information about call interactions in all relevant systems.

Philippines

I have conducted exit interviews, sent return to work order letters for employees who were on AWOL, handled confidential documents and cases of employees, and perform tasks for Compensation and Benefits department such as updating of attrition tracker.