Marcelo Thomaz Email & Phone Number

- Product and Technology redesign – redefine technology and product premises to ensure scalability with lower operational costs (-56%) supporting the long-term strategy and working within budgets.- Team redesign – from 5 to 22 high quality people in 4 months, faster onboarding, 400% increase in hiring rate and long-term growth, resulting in lower turnover (from 37.5% to 0% in 10 months).- Delivery - recovered teams’ ability to deliver products and service by reviewing software development lifecycle, processes and implementing newer product management techniques,increasing ability to generate value and monetize on already existing products, improving delivery cycle by 75%.Roles and Responsibilities- Define companies’ strategy on technology and product management for innovation- Design dynamic and high-performance teams- Cultural mapping and redesign, promoting highly creative and collaborative environment- Review and develop quality assurance processes for products- Develop strategic planning for the company on the short and long term- Create and maintain a competitive technology career plan and support growth, employing effective feedback methodologies- People management and ensure team’s personal and professional goals are achieved- Engineering and Product Budget Management

Ribeirão Preto Area, Brazil

Digital Banking Correspondent platform nationally available to Feli’s staff, allowing simplified and faster credit acquisition processes from customer onboarding to sign-off with bank and real estate companies.Increased staff productivity by 75%, avoiding new hirings while supporting 45% growth of customer base. Designed solutions able to keep operational margins below 10% by applying quality assurance methods to reduce bugs and maintenance activities on technology assets.Roles and Responsibilities- Design and develop companies’ strategy on technology and innovation- Build a team of talents capable of develop and maintain products both aligned with business operation optimization and market demand- Establish an innovation culture and product management processes- Develop strategic planning for the company on the short and long term- Create and maintain a competitive technology career plan- People management and ensure team’s personal and professional goals are achieved

Co-Founder and active part of company's board, leading key strategic decisions on global markets, specially Latin America, applying technology to shape the future of renewable energy.Key responsibilities:- Build, develop and support technology strategy- Align business strategy with IT Strategy- Develop and maintain strategic assets- Quality assurance and continuous improvement- Assess new trends and methodologies

Developing the service strategy for Fortune 500 enterprise customers, leveraging new business and up-selling to existing customer, responsible directly for the delivery of 10M EUR revenue and indirectly for 50M+ EUR.Supporting Fixed and Mobile services globally to 75+ countries on company's strategic accounts, ensuring the best customer experience and developing strong relationship while supporting Unified Communications, IoT, Fixed Connectivity and Mobile services.Key activities cover the end-to-end service lifecycle:- Identification of new opportunities and proposition- Commercial and pricing negotiation- Support and Input to sales strategy- Service delivery and revenue assurance- Supply Management (OLAs, Underpinning Contracts)- Service Performance- Service Development and Improvement- Management of local service management team, supporting career development and local account strategyStrong internal contributions and improvements on:- Fixed Delivery- Global Service Management Strategy- Procurement- Products and Product ManagementTop 10 VGE CPS Talent Program Candidate - Development of Global Process and Best Practices for Presales, ensuring synergy with all relevant areas throughout the handover to delivery teams, increasing customer satisfaction, rumor-to-cash and team efficiency.

Mostly dedicated to service delivery and transition of network management and IT service management projects, complementing and supporting pre-sales on capability checks and architecture designs, responsible to build the bridge between sales, customers and technical delivery teams.Design and Implementation of advanced management and operational dashboards, allowing fast problem identification and resolution as well as exhibition of overall business status based on real-time network analysis.Close work with R&D department supporting innovation and new product strategy and design, empowered by SCRUM and Agile culture.Acting as- Team Leader- Solution Architect- Company's Portfolio Technical Advisor- Network Management ConsultantSkills- IP Networking- Full-stack development (JS, CSS3, HTML5)- IBM Tivoli and BMC suits- eTOMs and ITIL- Python, C, R, SQL, Shell Script- Linux, Solaris- Fault-tolerance, HA Architectures

Bachelor Of Science (Bsc), Computer Science

Other; Certificate In Strategy Execution, Complete

Strategy Execution is an eight-week, 40-45 hour online certification program from Harvard Business School. Strategy Execution teaches.