Experienced professional with over 20 years experience in customer success and strategic projects and portfolio management in the information technology, finance, and services industries. I bring a wealth of knowledge and expertise in business transformation, customer success, digital channel management, and continuous improvement.I have a proven track record of delivering value and results for global and regional clients, managing budgets over USD 20M, leading cross-functional teams and professional services, and facilitating change and innovation. I hold a bachelor's degree in Computer Engineering from Arizona State University and an MBA in Strategic and Economic Business Management from Fundação Getulio Vargas. I am passionate about team leadership and development to create solutions that make a positive impact on people's lives and society.
Impacta
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DiretorImpacta Sep 2024 - PresentSão Paulo, Brasil
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Director Project OperationsStartup - Hr Tech Solutions Aug 2021 - Sep 2024São Paulo, BrazilResponsável pela elaboração e implementação do plano diretor de um nova start-up de HR Tech
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Corporate Pmo DirectorSerasa Experian Mar 2018 - Jul 2021São Paulo Area, BrazilResponsible for the strategic portfolio of global projects, with budget over USD 20M, as well as an internal consulting team and a continuous improvement program responsible for over USD 5M in savings and over 80 people certified as yellow or green belts just on its first year of existence. -
Diretor De Customer SuccessMutant May 2013 - Feb 2018São Paulo, BrazilResponsible for the strategic project portfolio, with emphasys on M&A onbording and digital transformation, as well as responsible for IVR client sucess, with yearly revenue over R$ 120M and clients such as Sky, Net, Claro, Gol, Smiles, Serasa, Qualicorp, Magalu, Tim, and many others. -
Manager Project ManagementItaú Unibanco Jan 2003 - Apr 2013São Paulo, BrazilResponsible for revenue driven channel management, such as IVR, ATM and Internet Banking. -
Gerente De ProjetosInteflux Jan 1997 - Sep 2001Phoenix, Arizona, Estados UnidosResponsável por projetos de internet B2B para clientes do setor financeiro e de serviços. Importante experiência internacional.
Marcelo Menezes Education Details
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Computer Engineering -
Gestão Estratégica E Econômica De Negocios
Frequently Asked Questions about Marcelo Menezes
What company does Marcelo Menezes work for?
Marcelo Menezes works for Impacta
What is Marcelo Menezes's role at the current company?
Marcelo Menezes's current role is Corporate PMO | Client Success | Digital Channel Management | Strategy Consultant | Continuous Improvement | Chief of Staff.
What schools did Marcelo Menezes attend?
Marcelo Menezes attended Arizona State University, Fundação Getulio Vargas.
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Marcelo M.
Belo Horizonte, Mg1yahoo.com.br2 +131331XXXXX
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Marcelo Menezes
Co-Founder Of Lean Solutions | Microsoft Partner | Power Platform | Data Analytics | Office 365 | Power BiSão Paulo, Sp1leansolutions.com.br -
3gmail.com, megon.com.br, bspk.com -
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