Marcel Sokolovsky Email & Phone Number

São Paulo, Brazil

RESPONSIBILITIES: - Onboard new clients and collect asset data. - Capture client business requirements and ensure a successful, timely configuration of client portal.- Train clients on the platform and work with clients to identify and troubleshoot issues or challenges with client platform usage. - Act as a liaison between internal teams to ensure customer.

São Paulo, Brazil

Assess crucial customer challenges and themes, taking ownership to educate and influence internal and external teams, and lead towards resolution.Work with Support Leadership, Product Management, and Development teams to ensure that the customer voice is heard. Work with key strategic customers and partner experts, to coordinate and drive the resolution of.

São Paulo, Brazil

- Interact with the largest and most sophisticated customers to solve their problems, digging into complex issues involving code error diagnosis, validation and root cause analysis- Perform triage, debugging and troubleshooting across one-to-many Atlasssian products;- Troubleshoot Java applications, web servers, web applications or middleware technologies.

Remote

-Work closely with Project Manager in successfully delivering projects-Identify engagement-related problems and solve the issues in a proactive manner-Single point of contact for business critical customers to troubleshoot and resolve technical issues-Work with Dev/Engineering and Product Managers to expedite issues requiring source code changes-Available.

São Paulo Area, Brazil

Focused on working with all strategic Telco customers, a set assigned accounts and/or territory, Portfolio SE and Sales to obtain closure and manage technical risk on new business.RESPONSIBILITIES:- Map Veritas' offerings against customer needs and identify new opportunities within the territory/customers.- Provides a level of technical expertise and.

São Paulo Area, Brazil

Consultor - Veritas Consulting Services- Atua na estabilização do ambiente NetBackup e/ou InfoScale- Realiza acessos semanais proativos - Atendimento a incidentes no ambiente Netbackup e/ou InfoScale- Planejamento de Upgrade do ambiente Netbackup e/ou InfoScale- Acesso direto ao Suporte Avançado da Veritas para tratar incidentes abertos- Realiza o.

São Paulo Area, Brazil

• To provide Proactive Remote Support Services.Subscribe to assigned Premium Support customer cases and team with the assigned Customer Success Manager (BCAM) to determine engagement level to help expedite the resolution.
• Attend Regularly Scheduled Customer Onsite Visits to build and maintain relationships with the technical people and establish themselves as subject matter experts and trusted advisors.
• Attend Regularly Scheduled Meetings and Conference Calls to ensure that the Customer Success Manager (BCAM), Technical Account Manager and any other appropriate resources are aware of all the issues affecting the.
• Availability and responsiveness:
• Be available 24 x 7 x 365 to provide Premium Support customers with continual access to Technical Account Manager services whether directly (onsite support) or indirectly (remote support).
• Be familiar with their assigned customers’ Account Plans and contribute to them.

São Paulo Area, Brazil

• Acting as a Senior Technical Account Manager/Service Delivery Manager for the largest enterprise customers in BrazilEscalation management
• Proactively monitor technical support cases and ensure they are being serviced appropriately within predefined service level goals.
• Act as advocate for Veritas to the customer and the customer to Veritas.
• Coordinate additional technical resources to assist driving resolution through technical support, engineering, and product management
• Manage and own escalations
• Communicate to both technical and management/executive levels in the customer and internally.

São Paulo - SP - Brazil

• Acting as a Senior Technical Account Manager/Service Delivery Manager for the largest enterprise customers in BrazilEscalation management
• Proactively monitor technical support cases and ensure they are being serviced appropriately within predefined service level goals.
• Act as advocate for Symantec to the customer and the customer to Symantec.
• Coordinate additional technical resources to assist driving resolution through technical support, engineering, and product management
• Manage and own escalations
• Communicate to both technical and management/executive levels in the customer and internally.

São Paulo Area, Brazil

• Acting as a dedicated Technical Account Manager for largest Telco in Brazil – Telefônica | Vivo
• Understand and articulate a customer’s business and the impact SYMANTEC solutions have on that business
• Proactively manage the relationships with other SYMANTEC service organizations that touch your assigned accounts.
• Develop strong relationships with internal personnel in all functional areas of SYMANTEC
• Proactively resolve technical support and product issues through technical support, engineering, and product management
• Understand and communicate updates on open issues

• Consultant for the Availability and Security departments
• Active role in pre-sales, technical support, delivery and consulting services on Symantec solutions
• 24x7 technical support for selected customers
• Main Projects:Managing Symantec’s Site License Contract at Vivo(Large Telecom):Focal point for Symantec products (on-call 24x7)Responsible for all support activities on a daily basisCase support managementTraining.

Interfile Gestão De Documentos E Processos

• Consultant for the IT Governance Project.
• Responsible for the Infrastructure, Network, Security, Monitoring and Service Desk teams
• Plan, organize and schedule all activities related to each team to guarantee the fulfilment of all the activities defined on the project.
• Review the status of problems or risks during the execution of the activities on the project.
• Prioritize unsolved problems and determine the best solution.
• Register modifications and new solicitations which affect the production planning and control.

• Responsible for Technical Pre-sales support for Sales Representatives with 200 Named Accounts.
• Recognize new business opportunities in the accounts, helping to generate and maintain a revenue pipeline.
• Work with the sales team in a pre-sales role to develop and position solutions involving Symantec's products.
• Confirm that Symantec's products meet the prospect's requirements and assist sales in technical qualification.
• Articulate and demonstrate Symantec solutions, influence customer's technical requirements, and position products relative to competition.
• Deliver strategic, tactical and technical demonstrations to customers and partners.

• Deliver VERITAS products training to Symantec’s sales staff.
• Deliver VERITAS products training to Symantec’s partners.
• Deliver strategic, tactical and technical demonstrations to customers and partners.
• Implement and manage product evaluations, including installation, informal customer training, and first-line technical support.
• Go on sales calls and meet with clients to determine requirements and solutions.
• Team with sales to complete RFP’s

• Deliver strategic and technical demonstrations to customers and partners.
• Implement and manage product evaluations, including installation, informal customer training, and first-line technical support.
• Go on sales calls and meet with clients to determine requirements and solutions
• Respond to internal and external requests for information / questions through voicemail, e-mail, phone, and in-person.

Systems and Network Admin., Backup Admin., Database Administrator (MS SQL), Software/Hardware Help-Desk, Web Development (IIS, HTML, CSS, JavaScript and VB Script), Telecom/Videoconference/Streaming support, day-to-day responsibility for Security and IS&T.

Master Of Business Administration (Mba), Business Administration And Management, General

FGV in Company - Turma Symantec-2

Marketing

Business Management and Technology Innovation

Bachelor, It

Activities and Societies: IT course coach, group representative Information Systems Management

High School