Marc Everett Email & Phone Number

Reston, Va, Us

Provided full stack freelance and contract user experience needs for notable clients including Visa, Verizon, and Kaiser Permanente, and PwC. Areas of focus included UX research, project management, discovery, road mapping, and product design.

Washington, Dc, Us

Provided mentorship and direction to junior and lead designers, business analysts, and product managers on UX best practices during Discovery and Research phases of the project.Defined, planned, prototyped, moderated, and reported findings of Usability Testing for the design of a new platform for analysts within the Small Business Administration (SBA) to oversee the review and acceptance of hundreds of thousands of applications within various SBA programs.

Boston, Massachusetts, Us

• Led a multi-million-dollar multi-year public sector healthcare UX modernization project that included detailed research, product ideation, prototyping, testing, delivery, and eventual 4 year contract renewal• Created thousands of dollars in incremental cost efficiency by setting up an onsite user testing lab that allowed the team to QA projects, locate errors, and thus deliver a better product• Managed direct reports; hired, trained, and mentored Junior Designers on software, internal processes, and how to handle stresses of the workplace• Advocated for UX best practices within the business development space by helping to set up an internal hackathon process and design framework according to the government’s specific requirements for participating in public sector pitches that led to winning government contract• Delivered on short term projects for private healthcare clients that led to renewed business

Washington, Dc, Us

Implemented user testing to optimize skills for the Amazon Alexa app, improved audio quality, incorporation of feedback, and response content

Leveraged various design methodologies to deliver optimal experiences for a range of clients in industries focused on education, financial, B2B, ecommerce, and hospitality verticals.Notable and more recent client projects include: DC Healthlink• Diagnosed current UX system and provided recommendations for improvements, including usability reports, personas, and pattern library to aid in future contract negotiations Meridian Knowledge Solutions• Designed a theme-builder within existing Learning Management System (LMS) which allowed clients to customize the training software to their own design preferences and thus increased the value of the softwareTime Warner Cable Business Class• Trained internal designers on Axure for the purpose of redesigning the Time Warner Business Class website, including UX best practices, wireframing, user testing, and prototypingStrayer University• Led UX team to rebuild university website and improve responsiveness

Chantilly, Va, Us

Collaborated and delivered design milestones for the award winning redesign of TheGreatCourses.com and launch of the company’s first mobile applications.• Led award-winning redesign of company website by successfully in-housing and training design team • Contributions include site auditing, customer feedback analysis, research, gathering and writing requirements, conceptual sketches, wireframing, interactive prototypes, user testing, style guides, application templates, visual design, and specifications• Collaborated with UX manager, visual designers, and 3rd party developers to ensure consistency and integrity of the UX• Led design and launch of the organization’s first iPhone app

Montreal, Quebec, Ca

• Consulted on the redesign of Healthcare.gov for HHS and improved design aesthetic for the Federal Insurance Marketplace (Obamacare)• Mentored a team of information architects, improved processes, created custom widget library, trained team on Axure, and created design system for team to streamline and expedite wireframes

Washington, Dc, Us

• Implemented monthly in-house user testing and utilized learnings to improve company website design• Leveraged Morae and "any means necessary" prototypes including static wires and visual mock-ups, interactive wireframes, rapid prototypes, high-fidelity prototypes, and frequent user validation

Washington, Dc, Us

Instrumental in the delivery of user experiences for the website redesign, continued improvements as well as content management system customization for the 35 million-plus member organization.• Launched award-winning website redesign and CMS customization• Delivered wireframes and product specifications, including improved customer account management, a trivia app (mobile, desktop, and CMS integration), an enhanced slide show, interactive social security tools, a home page re-fresh, and improved navigation• Transitioned Design Team workflow, reducing time & increasing efficiency

Washington, Dc, Us

Contributed to the visual design for AARP.org and the AARP Blog.• Motivated and delivered a highly manageable visual design production strategy to expedite AARP’s unifying digital strategy redesign of all online properties at that time.• Delivered award-winning unique visual experiences for editorial and marketing articles published on the AARP website.

Bachelor Of Arts, Graphic Design

Continuing Education, Web Design | Front End Development