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The team at Fortuna Business Management Consulting and I have played a pivotal role in aiding over 2 million New Yorkers to secure rent assistance, directly contributing to the prevention of homelessness. Our collective expertise in customer experience and interpersonal communication has been central to navigating the complexities of the NYS-ERAP with precision and empathy.We have honed a methodical approach in the contact center, focusing on program knowledge and call control, enabling us to resolve intricate issues effectively. This approach has proven successful in empowering residents during challenging times and reflects our unwavering commitment to service excellence and community support.
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Call Center RepresentativeFortuna Business Management Consulting Feb 2021 - Aug 2024Mcclellan Park, California, United StatesAssisted New York citizens facing eviction and in desperate need of rent assistance by applying for help with the New York State Emergency Rental Assistance Program. Successfully provided assistance to over 27,000 residents securing rent assistance significantly contributing to the prevention of homelessness in the state.
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Executive AssistantCcmt, Inc Jul 2013 - Dec 2020Huntsville, Alabama AreaDelivered executive level administrative support to an asset location firm. Draft and edit correspondence and legal documents for account managers. Coordinate meetings, travel arrangements and special events. Developed and implemented effective project management strategies that guarantee unclaimed assets is recovered and resolved. Established procedures and process for insuring proper timely filings. Streamlined the company’s process and utilization of software (CRM database) to improve… Show more Delivered executive level administrative support to an asset location firm. Draft and edit correspondence and legal documents for account managers. Coordinate meetings, travel arrangements and special events. Developed and implemented effective project management strategies that guarantee unclaimed assets is recovered and resolved. Established procedures and process for insuring proper timely filings. Streamlined the company’s process and utilization of software (CRM database) to improve efficiency, client management and increase success rate and monitoring. Recovered over $500k in unclaimed assets through detailed research, document preparation alongwith hands on customer contact, follow-up and diligence. Show less
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Executive AssistantRehabilitation & Neurological Services Jun 2011 - Jun 2013Huntsville, Alabama AreaProvided uncompromising high level executive support for a busy medical practice. Managed allpersonal affairs for the owners and their family.Arranged and organized a detailed calendar showcasing all meetings, travel plans, business eventsand social events.Arranged domestic and international travel including airfare, hotels, transportation andentertainment.Coordinated events; handled all facets of fundraising plans including donor identification andcultivation… Show more Provided uncompromising high level executive support for a busy medical practice. Managed allpersonal affairs for the owners and their family.Arranged and organized a detailed calendar showcasing all meetings, travel plans, business eventsand social events.Arranged domestic and international travel including airfare, hotels, transportation andentertainment.Coordinated events; handled all facets of fundraising plans including donor identification andcultivation, face-to-face solicitation; exercising ability to improvise, improve procedures whilemeeting demanding deadlines.Trustworthy and discrete. Sensitive to confidential matters. Show less
Marcia Freeman Skills
Marcia Freeman Education Details
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General Studies
Frequently Asked Questions about Marcia Freeman
What is Marcia Freeman's role at the current company?
Marcia Freeman's current role is Call Center Representative at Fortuna Business Management Consulting | Customer Assistance, Interpersonal Communication.
What is Marcia Freeman's email address?
Marcia Freeman's email address is ma****@****hoo.com
What is Marcia Freeman's direct phone number?
Marcia Freeman's direct phone number is +125683*****
What schools did Marcia Freeman attend?
Marcia Freeman attended El Camino College.
What are some of Marcia Freeman's interests?
Marcia Freeman has interest in Football, Casinos, Exercise, Sweepstakes, Home Improvement, Scuba Diving, Collecting Art, Reading, Arts And Culture, Gourmet Cooking.
What skills is Marcia Freeman known for?
Marcia Freeman has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Research, Powerpoint, Sales, Training, Photoshop, Event Planning, Fundraising, Property Management, Creative Real Estate Investing.
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Marcia Freeman
Greater Chicago Area1everi.com -
marcia freeman
Liberty Hill, Tx -
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