Márcia Mineiro Email & Phone Number

Portugal

Amsterdam, North Holland, Netherlands

Country Operations Lead:Developing strategic plans aligned with long-term goals, inspiring teams with compelling visions of the future, and anticipating market opportunities and threats.Deeply understanding industry dynamics, integrating business knowledge into initiatives, and identifying avenues for growth, profitability, and process enhancement.Proactively resolve operational bottlenecks for enhanced customer satisfaction. Implement streamlined solutions for operational efficiency.Prioritising thorough analysis, integrating tactical execution with strategic thinking to optimize revenue, reduce costs, and enhance operations.Mobilising resources, managing priorities, and implementing plans effectively, fostering long-term team structures, and monitoring progress for desired outcomes.Encouraging a culture of creative thinking, recognising and stimulating team initiatives, actively seeking opportunities for improvement, and seizing success.

Amsterdam, North Holland, Netherlands

Responsible for three teams (senior&junior employees) and different types of shippers (enterprise and strategic accounts, and new accounts).Provide leadership and direction to a high performing teams of individual contributors; including hiring, training, and career development.Work cross functionally, continually seeking new solutions for operations team efficiency and shippers logistics challenges.Setting guidance to drive revenue growth and margin performance of their team’s shipper portfolio.Support with high level customer escalations and quality root cause analysis.Host recurring internal shipper reviews focused on quality metrics and lane level deep dives, including additional stakeholders as needed.

Amesterdão, Holanda Do Norte, Países Baixos

Manage transport operations in close contact with customer and internal counterparts, acting as first POC for both sides on daily basisCollaboration with Account Expansion team on customer portfolio to deliver exceptional serviceResolution of challenges and real-time escalations with customers, carriers and internal teams.Ownership of end-to-end responsibility of enterprise accounts.

Vilar Do Pinheiro

Customer and partner liaison.Process complaints and issues from customersCoordenate with internal departments to solve customers issues.Implementation of company’s IT system with customers.Track and Trace shipments to proactively give information to customers.Maintain and grow relationships with key customers.Update and report KPIs.Digital Marketing.

Vilar Do Pinheiro, Porto, Portugal

International grupage road transports:Import from ES, FR, UK, IT and Scandinavia;Export to Scandinavia and Baltics.Organize shipments for each truck, planning routes and instruct hauliers/drivers.Cooperation with customers, partners and hauliers.Negotiate rates with carriers and providersEstimate costs for transports and confirm invoicing to customer.Caring for the correctness of data in the system and operational documentation.Completing and distribution of transport documents.Track and trace shipments from pickup through delivery to ensure accurate and up-to-dateshipment information is being provided to customers.

Pombal, Leiria, Portugal

Groupage Department

Arruda Dos Vinhos , Lisboa

Curricular Internship, to complete the Bachelor in Organizational Cummunication.Job Assignments: development of the company's digital marketing, social media management, company website management, comunication development (press reeases), development of the tour guide, support in organizing events.

Bachelor'S Degree, Organizational Communication - Marketing Communications

Erasmus, Marketing And Market Research

University of Commerce and Management

Transport And Logistics

Certified Freight Forwarder through International Business College, Denmark. Theoretical and pratical training in freight forwarding, Road.