Marcia Swan Email & Phone Number

Ithaca, Ny Usa

Responsible for managing client relationships, supporting technical sales staff, and bringing consistency to the variety of communications disseminated by the company.

Ithaca, New York Area

Served as Learning Experience (LX) lead for Autodesk Moldflow software products. Managed LX team resourcing and negotiated LX deliverables for feature development teams following agile development process. Managed delivery of product help in the context of corporate, business unit and LX group goals to leverage new media, reduce installation footprint, and enhance video learning opportunities.

Worked with multi-disciplinary, globally dispersed product development teams to plan, research, organize, write, and maintain product help systems, tutorials, and other documentation deliverables for manufacturing process analysis software products.

Managed documentation sub-projects for computer-aided engineering software development projects, coordinating with globally dispersed product development teams. Researched and documented usage and theory topics for product help systems in a structured authoring environment, with emphasis on writing for reuse and product localization. Coordinated with product training, technical support, and marketing groups to assure consistent communication of product research and technical information. Edited white papers and technical articles for publication to various audiences.

Managed development and production of print and online editions of Flowfront, the company’s semi-annual magazine: prepared theme and content outlines for each issue; researched and wrote pertinent articles; edited articles supplied by internal and external contributors; managed print distribution to 15,000+ customers and prospects internationally. Interacted with product line managers and technical staff to develop content for marketing collateral, white papers, and multi-media presentations for internal and external audiences. Responsible for consistency and accuracy of the company’s marketing communications; maintained the company’s corporate identity guidelines. Led speaker recruitment for and assisted with logistics for annual international user group conference. As creative services manager (April 2001–November 2004), also responsible for print production of corporate marketing collateral: managed overseas vendor relationship; delivered printed materials on budget; managed graphic design staff. As editorial manager (November 2004–April 2005), also managed public relations staff.

Coordinated releases of software products: developed and produced packaging, interacted with developers to prepare release notes and technical documentation, and coordinated with marketing and sales staff in North American and international offices.Managed content on the company’s intranet, extranet, and public Web sites.Edited and produced print and online editions of quarterly newsletter, including interacting with marketing staff and customer contributors.Coordinated logistics for technical meetings and tradeshows.

Edited and verified information for project proposals, reports, and presentations.Developed and produced marketing materials.Coordinated logistics for meetings and seminars.

M.S., Environmental And Science Communication

Activities and Societies: Research Associate, Ohio Sea Grant Education Program. Assisted with research and educational programs related.

B.S., Environmental Education

Activities and Societies: Classroom Assistant, Henry St. John School/Belle Sherman School (1981–1984). Work-study appointment. Provided.