As the CEO of Tal Solutions® and the visionary of the PositivityTech® intelligent platform, I help financial institutions around the world create revenue and profit growth opportunities from their own data. The PositivityTech intelligent platform is the realization of my vision to help financial institutions flip the script on customer complaints, and take advantage of one of their most under-leveraged assets for insight, business improvement, risk management and growth – their customer complaint data. With the PositivityTech platform, executives now have a way to: • see their competitive position on customer complaints, • foresee future complaints and their causes, • quickly and proactively address customer feedback, • protect their businesses, and • improve performance.The PositivityTech platform keeps our data management and cloud layers separate to ensure autonomy, flexibility, security, and best-in-class expertise. The PositivityTech platform is powered by Tal Solutions LLC, a New York-based advisory and management consulting firm, serving a broad range of clients in the financial services industry – start-ups, C-suite partners and complex global organizations. Created to meet the needs of growing businesses, the PositivityTech platform ensures high-performance, security, and scalability.My background is in consumer banking, and I have spent my career immersed in the intersection of voice of consumer and advanced analytics. As Citigroup’s former EVP of Decision Management, I built and ran a global function bringing advanced analytics to 30 countries. Tal Solutions also offers consulting services and analytical solutions packages to help organizations profit from the hidden value in their data, including:• Enterprise Custom Consultations• Analytic Audits and Assessments• Data and Analytics• Segmentation• Price Management• Customer Lifecycle• Analytics Training• C-Suite Analytical Organization